Issues with Realtek RTL8852BE WiFi Adapter

[L3-N0X]

Model: Victus by HP 16.1-inch Gaming Laptop (16 r1174ng)
Adapter: Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter

Description of the Problem:

• The WiFi connection is frequently unstable for a specific area (university, so eduroam and an other one which is located there), leading to frequent disconnections (disconnect right after (partly?) successful connection).

Troubleshooting Steps Taken:

1. Driver Updates: Ensured all drivers are up-to-date through Device Manager and the HP support website.
2. Network Reset: Performed a network reset to restore default settings.
3. Power Management Settings: Checked power management options but did not find a Power Management tab for the adapter.
4. Reinstallation of Drivers: Uninstalled and reinstalled the network driver multiple times.
5. Run Network Troubleshooter: Used Windows Network Troubleshooter to identify and fix issues.

Additional Observations:

• The problem persists despite following standard troubleshooting procedures, including power cycling the laptop.
• Other users with similar adapters have reported comparable issues, suggesting a potential hardware or compatibility problem.
• Android Phone and my other Windows Laptop have no Problems at all, using the same configuration. Also all other students I asked have no problem with eduroam.
• Issue is not temporarily, it never worked before with this laptop
• I also have Problems with Bluetooth Device Connection while WiFi is turned on and connected to Wifi. As soon as I disconnect from WiFi, my Bluetooth device is able to connect, otherwise it would keep failing. (Altough this is not acceptable for such a Laptop, this still can be an interference issue)

Request for Assistance:

I would like assistance in diagnosing whether this is a hardware issue with the Realtek adapter or if there are additional software configurations that could resolve my connectivity problems.

[L3-N0X]

Other Specs:

Device Name: LEON-VICTUS
Processor: Intel(R) Core(TM) i7-14700HX 2.10 GHz
Installed RAM: 32.0 GB (29.7 GB usable)
Device ID: ****
Product ID: ****
System Type: 64-bit operating system, x64-based processor
Pen and Touch Input: No pen or touch input available for this display.

Edition: Windows 11 Pro
Version: 23H2
Install date: 26.04.2024
Betriebssystembuild: 22631.4317
Leistung: Windows Feature Experience Pack 1000.22700.1041.0

Am I using outdated windows version? There is no Windows update available in the settngs

[Paul_Tikkanen]

W11 24H2 has been released to the public and if you want to update now, you can click on the blue W11 Installation Assistant button at the link below:

Download Windows 11 (microsoft.com)

You didn't mention what driver version is installed for the RTL8852BE Wi-Fi 6 adapter.

This is currently the latest driver HP has for that model Wi-Fi adapter:

6001.15.154.0

https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155074.exe

[L3-N0X]

I had indeed an older version of the driver, although I had checked today and even HP said on the website that all my drivers are on the latest version.

I upgraded now from 6001.15.150.0 to 6001.15.154.0

I already tried updating Windows that way, but it didn't worked. Looks like I had to install the Windows Integrity Check for Windows 11 specs check, etc. too to make this Updater work.

Will report if I can connect after these changes once I can try connecting to the eduroam again, thanks for the quick response!

[Paul_Tikkanen]

You're very welcome. 

[L3-N0X]

So now I still can't connect.

I am running 6001.15.154.0 driver version now and windows 24H2. 

But instead of completely disconnecting, I now get an apipa adress for my laptop. I tried to disable ipv6 and I also reset the network settings completely once again. No changes.

I still can connect to other WiFi networks like before. Should I somehow try to use a static IP-Adress? It seems like i have a IP for a short amount of time, something like 172.16. and then it switched to apipa.

[Paul_Tikkanen]

I guess you can try anything at this point, since I don't have any other suggestions for you to try.

While I can't guarantee it will work, you may want to replace the Realtek Wi-Fi card with this model:

Intel AX210 Wi-Fi 6E 2x2 AX + Bluetooth 5.2 M.2 2230 non-vPro   HP part # / SPS # M27269-005

Below is the link to the service teardown video:

Removing & Replacing Parts | Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 | HP Support (youtube....

[L3-N0X]

Okay, thanks! I'll try a few more things and also try a wifi usb stick to see if this will work. And since I plan to make linux dual boot, I'll give the wifi card one last chance, else I would need to change it like you said. 

Is there a way to get this intel card with my warranty? Or would they just replace it with the same one?