-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- It shows error code 629.

Create an account on the HP Community to personalize your profile and ask a question
01-21-2020 08:08 AM
Once i forgot my password. After that i installed a new windows.now it is neither shows wifi connection nor it gets connected by ethernet cable. It shows error code 629 that is the connection was closed by the remote computer.
01-23-2020 11:29 AM
I have gone through your Post and would like to help
May I know how did you reinstall Windows?
Do you have other devices that are connected to your Network?
Meantime perform a power drain on the Modem and try connecting through Ethernet again
Does the Notebook detect other Networks?
Keep me posted
KrazyToad
I Am An HP Employee
01-24-2020 02:54 AM
Windows was installed by disc image. Even i format the partition. After that i tried to connect it by Ethernet cable but it show me the above said code....i didn't try again after 2 hour trying. It doesn't shows wifi connectivity.
Even Bluetooth also not get connected. Once i tried to recover Windows from my hard disk image also. But the problem stayed with it.
01-24-2020 11:25 AM
This sounds like a driver issue since the problem started after you reinstalled Windows.
I suggest you use the System Recovery Media to restore the Notebook back to original factory settings and that should work
If you do not have the Recovery Media, please contact HP Support to order one
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
Thank you
KrazyToad
I Am An HP Employee