• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-14-2019 07:02 AM

HP Recommended
Product: HP635
Operating System: Microsoft Windows 8 (32-bit)

Network controller having an exclamation mark

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2019 07:51 AM - edited ‎03-14-2019 07:57 AM

HP Recommended

Hi:

 

There are no W8 drivers for the the Intel 3165 AC wifi adapter.

 

You will need to connect via ethernet cable or USB wifi adapter, do the required updates to W8, so you can get the free upgrade to W8.1 from the Windows Store, and then you can use this W8.1 wifi driver...

 

Select the W8.1 32 bit wifi driver file.

 

https://downloadcenter.intel.com/download/28625/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

 

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎03-14-2019 07:07 AM

HP Recommended

Hi:

 

Please post the hardware ID for the Network Controller, so I can figure out what driver you need for it.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

Was this reply helpful? Yes No

‎03-14-2019 07:39 AM

HP Recommended

PCI\VEN_8086&DEV_3165&SUBSYS_40108086&REV_81

Was this reply helpful? Yes No

‎03-14-2019 07:51 AM - edited ‎03-14-2019 07:57 AM

HP Recommended

Hi:

 

There are no W8 drivers for the the Intel 3165 AC wifi adapter.

 

You will need to connect via ethernet cable or USB wifi adapter, do the required updates to W8, so you can get the free upgrade to W8.1 from the Windows Store, and then you can use this W8.1 wifi driver...

 

Select the W8.1 32 bit wifi driver file.

 

https://downloadcenter.intel.com/download/28625/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

 

 

Was this reply helpful? Yes No

‎03-21-2019 06:34 AM

HP Recommended
  • Network controller drivers for windows 8.1
  • PCI\VEN_8086&DEV_3165&SUBSYS_40108086&REV_81
  • PCI\VEN_8086&DEV_3165&SUBSYS_40108086
  • PCI\VEN_8086&DEV_3165&CC_028000
  • PCI\VEN_8086&DEV_3165&CC_0280
Was this reply helpful? Yes No

‎03-21-2019 07:00 AM

HP Recommended

Hi:

 

I have already posted the driver you needed above.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.