LAN/WLAN Switching Problem

[DarthSaber]

Noticed a problem with LAN/WLAN switching with the laptops and I cannot figure out what's happening. So, from the beginning...

We switched to Windows 10 in about 2017 and experienced the problem of VPN dropping the wireless connection. So, we disabled LAN/WLAN switching in the BIOS and let Windows do it, and all was well until now.

We discovered that LAN/WLAN switching does not work properly. Users would return to their desks after a meeting, dock their laptops and still had the wifi icon in the system tray and were still connected to wifi when docked.

Some testing was done with the LAN/WLAN switching enabled in the BIOS and we thought this resolved the problem. When a laptop is docked the network icon changes to the cable icon and the wifi is in a state where you have to turn it back on manually. However, it was noticed that even in this state the wifi is still not disconnected and the only way to truly disconnect it is to disable the adapter in Windows.

I have read some threads discussing the same problem and found the Hotkey driver includes a service called "HP LAN/WLAN/WWAN Switching UWP Service." I also read that this service is only intended for Windows 7 because Windows 10 switches the connection itself. But why would there be problems with VPN disconnecting in Windows 10 with this setting enabled?

So, does anyone else have this problem and has possibly fixed it? So far, I've not turned up any solution and replicating the problem is difficult as it doesn't always happen.

[Paul_Tikkanen · Accepted solution]

Hi:

The issue you mentioned regarding the UWP Service is not just a W7 problem...

See this discussion...

Solved: When I connect the ethernet cable, my wifi disconnects. I ha... - HP Support Community - 786...

[DarthSaber]

Thank you,! That problem seems to be the opposite of ours, but it shows that all might not be well with the switching service.

I will continue testing with this service set to at least manual.

[Paul_Tikkanen]

You're very welcome.