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‎07-24-2020 07:21 AM

HP Recommended
Product: HP Notebook -14s - cr1005tu
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My laptop is not getting connected to internet through LAN cable, while other laptops are getting connected to internet with the same setup.I have updated the network drivers and taken restart multiple times, it did not work.Can anyone help me please?

 

Regards,

Beni

 

 

1 REPLY 1

‎07-24-2020 09:03 AM

HP Recommended

@Beni_8150 

 

Run the troubleshooting and diagnostics.

 

Start here in Computing

HP Diagnostics – HP Support Diagnostics Tools - Computing

Select Wireless, Wired, Bluetooth Networking Issue

 

Windows also provides troubleshooting for a variety of issues, including connection problems.

 

Control Panel > icon view > Troubleshooting

Under Network and Internet

Select Connect to the Internet

 

and more...

 

Category Troubleshooting

 Troubleshooting Wired Home Networks (Windows 10)

 

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook -14s - cr1005tu

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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