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- HP Community
- Notebooks
- Notebook Wireless and Networking
- LAN connection is not working

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07-24-2020 07:21 AM
Hi,
My laptop is not getting connected to internet through LAN cable, while other laptops are getting connected to internet with the same setup.I have updated the network drivers and taken restart multiple times, it did not work.Can anyone help me please?
Regards,
Beni
07-24-2020 09:03 AM
Run the troubleshooting and diagnostics.
Start here in Computing
HP Diagnostics – HP Support Diagnostics Tools - Computing
Select Wireless, Wired, Bluetooth Networking Issue
Windows also provides troubleshooting for a variety of issues, including connection problems.
Control Panel > icon view > Troubleshooting
Under Network and Internet
Select Connect to the Internet
and more...
Category Troubleshooting
Troubleshooting Wired Home Networks (Windows 10)
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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