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HP Recommended
HP 15-DY1028CA
Microsoft Windows 10 (64-bit)

Help! I have noticed that every time I turn on my 15 days old HP laptop, my internet and cable crashes for a couple of minutes. This happened like 20 times already. I have already tried upgrading my network, changing my modem (I asked my ISP to change it cuz I thought it was the problem), resetting my WHOLE laptop, upgrading my BIOS! I don’t use my Hp laptop a lot because I also have a mac, but I use it for apps that are not available for mac that’s why it’s very important to me. Please Help!

HP Support Agent
HP Support Agent
10,488 10,491 471 748
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HP Recommended

@rgne Welcome to HP Community!


I understand that the laptop crashes internet connection.


Try updating the computer, this will install the latest updates -


Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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