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jephhh
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Laptop 15 t, internet fluctuation

HP Recommended
HP 15t
Microsoft Windows 10 (64-bit)

I don't know what's wrong with my laptop but when I bought it my wifi was not compatible with the "5G network" name, it was compatible with the "2G network" instead (with spectrum for some reason you have 2 wifis with the same service one says 5g and the other 2g, my iPhone is compatible with both, and my brother's laptop which is a Lenovo is compatible with both as well) . I noticed it was kind of slow since the beginning. But recently I started to play videogames and I noticed the wifi fluctuates a lot. My average ping is 80, and suddenly for seconds, it is more than 1000. I don't think the problem is from the modem but from the laptop. I am really disappointed that a laptop that supposedly costs $1400 has these problems.  (I bought it with the offer 70% off). I check their website and they have that offer (approximately) all year long. I think it was their marketing strategy. I won't trust HP anymore. Don't buy the 15t laptop is not worth it (not even with the 70% offer). 

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Echo_Lake
HP Support Agent
HP Support Agent
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@jephhh

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the test passes, try these steps:

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the test passes, try these steps:

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.
  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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