Laptop Network Connection Issues

[Cher34]

The very day my laptop product support expired (3/18/25), I began to have wireless connection issues. I made sure I I had not missed any Windows updates. One that was available was the Windows 24H2 Features update. It did not fix the issue. It only got worse. I have reset the OS 6 (six) times to no avail. I've finally purchased an Ethernet cable/USB c to Ethernet Adapter. I am still experiencing connection loss. The laptop is barely a year old. What next?

 

[Kuroi_Kenshi]

Hi @Cher34,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Update Network Drivers

• Visit the HP Support website and download the latest drivers for your network adapter.
• Install the drivers and restart your laptop.

2. Check Router Settings

• Ensure your router firmware is up-to-date.
• Try connecting your laptop to a different network to rule out issues with your router.

3. Change Wireless Settings

• Access your router settings and change the channel. Sometimes interference on certain channels can cause connection issues.
• Switch between 2.4GHz and 5GHz bands to see if one provides a more stable connection.

4. Disable Power Saving for Network Adapter

• Open Device Manager.
• Navigate to "Network adapters" and select your WiFi adapter.
• Right-click and select "Properties".
• Under the "Power Management" tab, uncheck "Allow the computer to turn off this device to save power".

5. Reset Network Settings

- Open Settings and navigate to "Network & Internet". - Click on "Status" and scroll down to "Network reset". - Click "Reset now" and follow the prompts to reset all network adapters. - Restart your laptop.

6. Run Network Troubleshooter

• Type "Troubleshoot settings" in the Windows search bar.
• Select "Internet Connections" and run the troubleshooter.

7. Scan for Malware

• Sometimes malware can interfere with network connections. Use Windows Defender or another reputable antivirus program to scan your laptop.

8. Check for Windows Updates Again

• Go to "Settings" > "Update & Security" > "Windows Update".
• Check for updates and install any pending updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,