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philipha620
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Message 1 of 2
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Laptop WiFi Connection Weakened and Fluctuating

HP Recommended
HP 15t-dw10o
Microsoft Windows 10 (64-bit)

My laptop usually has a pretty strong connection to my WiFi, running at speeds anywhere from 30-40 mbps. However, now I run at speeds ranging from 5-15 mbps, which causes my Zoom classes to freeze and lag, and it makes it super hard to follow my lectures. There are random spikes of higher speed internet, but it only lasts a few seconds before dropping again. All the other devices on the same WiFi network have great connection strengths, running at 50-80 mbps, so I think its a problem with my laptop. I've tried resetting the router,  restarting my network adapter, and even changing the roaming aggressiveness settings, but nothing's worked so far. Also, I should probably mention that my internet starting getting slow after I installed Adobe Creative Cloud (legally by the way, so I couldn't have gotten a virus). As of now, I've completely cleared every trace of Adobe Creative Cloud, and its still slow. Please help me!!!

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@philipha620

 

I reviewed your post and I understand that the wireless speed is slow.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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