cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
NotBryson
New member
6 4 0 0
Message 1 of 10
865
Flag Post

Solved!

Laptop WiFi/Driver Issue

HP Recommended
HP Stream 11 y020wm
Microsoft Windows 10 (64-bit)

My friend gave me this laptop and everything basically works except it wont connect to any wifi, the wifi option isnt even there, and when i went to device manager the network controller driver wasn't installed so I was wondering if someone had that. Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
137,850 92,512 21,267 28,570
Message 8 of 10
Flag Post
HP Recommended

You're very welcome.

 

Since I know those are the right drivers, now you can try manually installing them which would be the only other suggestion I can offer.

 

The Bluetooth driver probably installed.

 

You can look under the Bluetooth device manager category in the device manager, and there should be a Realtek Bluetooth adapter listed there.

 

For the wifi...Go to the device manager.

 

Click on the Network Controller needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for drivers option, and browse to the wifi driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp107515.

 

Make sure the Include Subfolders box is checked and hopefully, the driver will install that way.

 

Then the wifi should be working.

View solution in original post

Was this reply helpful? Yes No
9 REPLIES 9
Paul_Tikkanen
Level 21
Level 21
137,850 92,512 21,267 28,570
Message 2 of 10
Flag Post
HP Recommended

Hi:

 

You need these wifi and bluetooth drivers for the Network Controller device...

 

This package contains drivers for the Intel Wireless LAN adapter in supported computer models that are running a supported Windows 10 operating system.

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103641.exe

 

This package contains the driver installation package for the Intel Bluetooth in the supported Universal Windows Platform (UWP)-based notebook/laptop models running Windows 10 v1709 or later.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96559.exe

Was this reply helpful? Yes No
NotBryson
Author
New member
6 4 0 0
Message 3 of 10
Flag Post
HP Recommended

I downloaded the two files and put them on a flash drive which I then put into the laptop but after running both of them there was no change I also tried to update the drivers using the built in thing it does to look for them but that didnt work either.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
137,850 92,512 21,267 28,570
Message 4 of 10
Flag Post
HP Recommended

The product specs for your notebook indicate that it comes with an Intel 7265 wifi adapter.

 

Please go to the device manager and post the hardware ID's for the Network Controller device so I can confirm that is the model wifi adapter installed.

 

Use this guide to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

Was this reply helpful? Yes No
NotBryson
Author
New member
6 4 0 0
Message 5 of 10
Flag Post
HP Recommended

the hardware ID's that pop up are

PCI\VEN_10EC&DEV_B822&SUBSYS_831B103C%REV_00

PCI\VEN_10EC&DEV_B822&SUBSYS_831B103C

PCI\VEN_10EC&DEV_B822&028000

PCI\VEN_10EC&DEV_B822&CC_0280

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
137,850 92,512 21,267 28,570
Message 6 of 10
Flag Post
HP Recommended

OK, thanks.

 

HP pulled a switcheroo and installed an equivalent but different model wifi adapter.

 

You need these wifi and bluetooth drivers...

 

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE and RTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.

 

https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107515.exe

 

This package contains the DCHU driver installation package for the Realtek Bluetooth in the supported notebook/laptop models running Windows 10 and Windows 10 Cloud operating systems.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104078.exe

 

 

Was this reply helpful? Yes No
NotBryson
Author
New member
6 4 0 0
Message 7 of 10
Flag Post
HP Recommended

I once again ran the files you gave me on the laptop and then i tried updating the drivers and its still not saying theyre installed, thanks btw for all the help and fast responses

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
137,850 92,512 21,267 28,570
Message 8 of 10
Flag Post
HP Recommended

You're very welcome.

 

Since I know those are the right drivers, now you can try manually installing them which would be the only other suggestion I can offer.

 

The Bluetooth driver probably installed.

 

You can look under the Bluetooth device manager category in the device manager, and there should be a Realtek Bluetooth adapter listed there.

 

For the wifi...Go to the device manager.

 

Click on the Network Controller needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for drivers option, and browse to the wifi driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp107515.

 

Make sure the Include Subfolders box is checked and hopefully, the driver will install that way.

 

Then the wifi should be working.

View solution in original post

Was this reply helpful? Yes No
NotBryson
Author
New member
6 4 0 0
Message 9 of 10
Flag Post
HP Recommended

that worked perfectly, thanks a ton!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
137,850 92,512 21,267 28,570
Message 10 of 10
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation