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‎04-25-2020 12:00 PM

HP Recommended
Product: J6L69PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

Hii, Accutally i am unable to connect my laptop with wifi and bluetooth both. I have tried all possible ways like uninstall drivers and install driver again. and all other ways. So i am asking about your suggestion. Is there any hardware kit related to both in laptop that is reason my disconnectivity. please help, Acutually there is no any repairing shop here around me and i am totally depressed beacuse without wifi i am unable to do anything in my laptop.

1 REPLY 1

‎04-25-2020 12:20 PM

HP Recommended

Hi:

 

The parts list for your notebook indicates that it comes with a Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=J6L69PA

 

That model adapter does not work with the last few build of W10 (completely disappears from the device manager).

 

There is no fix other than to upgrade the wifi card, or buy a USB wifi adapter.

 

I would replace the Ralink card with this model, which you should be able to find on eBay for a reasonable price...Find a seller that ships to India.

 

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter HP part # 730668-001.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=730668-001&_sacat=0&_sop=15

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04409502

 

Or you can reinstall W8.1, and the wifi adapter should work again.

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