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Laptop causes Wifi to crash

HP Recommended
HP Spectre
Microsoft Windows 10 (64-bit)

Hi,

 

I really don't know what to do to fix this issue but it incredibly frustrating. Every time I turn on my laptop the internet connection for the whole house goes down. 

We have a number of devices connected and it is only my spectre that seems to cause this issue. 

 It tends to stay connected for a few minutes then everything crashes, any advice appreciated as I do not know where to start. 

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HP Recommended

Hi

 

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE
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Message 3 of 6
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HP Recommended

Ping, failed with status timed out?

 

 

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Message 4 of 6
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HP Recommended

Hi

Before it gets the ping part there are drivers and interfaces.

 

However start at the beginning...

 


Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

Establish that you have the correct Wi-Fi adapter and drivers.

 

Then that the gateway etc is accurate.

 

The Wi-Fi is on which frequency. 

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Physical Address Transport Name
=================== ==========================================================
C8-D3-FF-E1-DF-64 Media disconnected
D0-57-7B-76-5C-87 \Device\Tcpip_{64437281-AE01-4DD1-B367-D0E50DE5793C}

The Wired AutoConfig Service (dot3svc) is not running.


There is 1 interface on the system:

Name : WiFi
Description : Intel(R) Dual Band Wireless-AC 7265
State : connected
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Profile
Channel : 13
Receive rate (Mbps) : 130
Transmit rate (Mbps) : 130
Signal : 99%
Profile : SKYC6B8F

Hosted network status : Not available


Interface name: WiFi

Driver : Intel(R) Dual Band Wireless-AC 7265
Vendor : Intel Corporation
Provider : Intel
Date : 03/09/2018
Version : 19.51.15.3
INF file : oem44.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 80 86], type: [00]
IHV extensibility DLL path: C:\WINDOWS\system32\IntelWifiIhv04.dll
IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

Press any key to continue . . .

Host Name: LAPTOP-NMEBHNJ2
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.18362 N/A Build 18362
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization: HP
Original Install Date: 20/08/2019, 15:44:21
System Boot Time: 18/11/2019, 19:13:35
System Manufacturer: HP
System Model: OMEN by HP Laptop
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2592 Mhz
BIOS Version: Insyde F.52, 02/05/2019
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Total Physical Memory: 16,346 MB
Available Physical Memory: 11,169 MB
Virtual Memory: Max Size: 18,778 MB
Virtual Memory: Available: 11,272 MB
Virtual Memory: In Use: 7,506 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\LAPTOP-NMEBHNJ2
Hotfix(s): 8 Hotfix(s) Installed.
[01]: KB4515871
[02]: KB4503308
[03]: KB4508433
[04]: KB4515383
[05]: KB4516115
[06]: KB4521863
[07]: KB4524569
[08]: KB4524570
Network Card(s): 2 NIC(s) Installed.
[01]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[02]: Intel(R) Dual Band Wireless-AC 7265
Connection Name: WiFi
DHCP Enabled: Yes
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe GBE Family Controller 15 Disconnected C8-D3-FF-E1-DF-64 0 bps
WiFi Intel(R) Dual Band Wireless-AC 7265 10 Up D0-57-7B-76-5C-87 130 Mbps

 

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe GBE Family Controller rt640x64.sys 2016-01-07 10.7.107.2016 6.40
WiFi Intel(R) Dual Band Wireless-AC 7265 Netwtw04.sys 2018-09-03 19.51.15.3 6.60

 

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Hi

So you have a working WiFI.  Running at 130 Mbps.

 

Because the ping failed it suggests a problem with the configuration.

 

C:\>ipconfig -all

DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

IPv4 Address. . . . . . . . . . . : 192.168.0.31(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 19 November 2019 09:34:23
Lease Expires . . . . . . . . . . : 20 November 2019 09:35:26
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Disabled

 

For a Sky router is is possibly 192.168.1.1

 

Network PolyGlot.pngEth IPv4.png

 

 

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