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‎11-02-2018 08:35 AM

HP Recommended
Product: HP Elitebook Folio 9480m
Operating System: Microsoft Windows 10 (64-bit)

There are other same model laptops as this one and they do not have trouble getting internet access on the same wifi network. Tried connecting the comptuer to a hotspot and same problem happens. Connects to hotspot network but says no internet access, so we believe it is not a network or security issue.

 

Drivers have been updated for wireless network adapter as well as IPv6 was disabled for the Wi-Fi adapter (suggested by others).

 

Any help will be appreciated and thank you in advance. 

 

 

2 people had the same question
1 REPLY 1

‎11-02-2018 08:48 AM

HP Recommended

Check the firewall settings.


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