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‎04-10-2025 01:15 AM - edited ‎04-10-2025 01:15 AM

HP Recommended
Product: HP Pavilion 14 Laptop PC 14-dv2000 (4Z018AV)
Operating System: Microsoft Windows 11

From last few days my laptop is not able to connect to 5G wifi network. I have a dual band router which supports 2.4Ghz & 5Ghz bandwidth. But my laptop connects to only 2.4 Ghz band 4G Network. Please help in resolving this issue.

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2 REPLIES 2

‎04-10-2025 03:45 PM

HP Recommended

@Faraz179 

 

The specs of your machine

 

            https://support.hp.com/us-en/document/ish_6365246-6365350-16

 

Most likely your machine has Realtek RTL8822CE 802.11ac (2x2) multi-user MIMO supported and Bluetooth® 5 adapter. Please download and install:

 

            https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149656.exe

 

Regards.

BH
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‎04-12-2025 08:09 AM - edited ‎04-12-2025 08:18 AM

HP Recommended

I have a MediaTek MT7921 Wi-Fi 6 802.11ax PCIe Adapter in my home. My laptop does not connect to 5G Wifi network, it connects to only 4G wifi network. I don't know why this issue occurs in my laptop. Please provide a resolution to enable 5G Wifi network on my laptop

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