-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Laptop does not able to connect to 5G WIFI Network

Create an account on the HP Community to personalize your profile and ask a question
04-10-2025 01:15 AM - edited 04-10-2025 01:15 AM
From last few days my laptop is not able to connect to 5G wifi network. I have a dual band router which supports 2.4Ghz & 5Ghz bandwidth. But my laptop connects to only 2.4 Ghz band 4G Network. Please help in resolving this issue.
04-10-2025 03:45 PM
The specs of your machine
https://support.hp.com/us-en/document/ish_6365246-6365350-16
Most likely your machine has Realtek RTL8822CE 802.11ac (2x2) multi-user MIMO supported and Bluetooth® 5 adapter. Please download and install:
https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149656.exe
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
04-12-2025 08:09 AM - edited 04-12-2025 08:18 AM
I have a MediaTek MT7921 Wi-Fi 6 802.11ax PCIe Adapter in my home. My laptop does not connect to 5G Wifi network, it connects to only 4G wifi network. I don't know why this issue occurs in my laptop. Please provide a resolution to enable 5G Wifi network on my laptop