Laptop does not connect to any network

[_Leo_1]

 

 

Hello so for the past couple days I have been trying to resolve a issue with my laptops network capabilities. I went to trouble shoot the issue and it said that it was a network driver issue so when I tried to see if I can install a new driver, it said that the laptop didn’t exist. I tried network reset, working with network adapters and still nothing!

[Riddle_Decipher]

@_Leo_1 The best way to resolve the issue, is by identifying exactly what's causing the issue, with that in mind, let's uncover the mystery by performing a hardware test,

Or Have you run a wireless card test on your computer? If not, please do, using the below steps:

• Download and install the HP Hardware diagnostics tool from this link. 
  • Once installed, shut down your computer.
  • Wait for a minute. 
  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
  • Refer to this HP Article for assistance. 
• If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue: click here to find and install the same.

P.S: Welcome to HP Community 😉

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