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Laptop does not connect to any network

HP Recommended
HP Stream Laptop 11-ah0XX
Microsoft Windows 10 (64-bit)


Hello so for the past couple days I have been trying to resolve a issue with my laptops network capabilities. I went to trouble shoot the issue and it said that it was a network driver issue so when I tried to see if I can install a new driver, it said that the laptop didn’t exist. I tried network reset, working with network adapters and still nothing!

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@_Leo_1 The best way to resolve the issue, is by identifying exactly what's causing the issue, with that in mind, let's uncover the mystery by performing a hardware test,

Or Have you run a wireless card test on your computer? If not, please do, using the below steps:

  • Download and install the HP Hardware diagnostics tool from this link
    • Once installed, shut down your computer.
    • Wait for a minute. 
    • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
    • Select the component test and run a wireless test on your computer. 
    • Refer to this HP Article for assistance. 
  • If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue: click here to find and install the same.


P.S: Welcome to HP Community 😉


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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