Laptop freezes when wifi disconnects

[Anish11Gupta]

Hello,

I am using Pavilion 15 -po73TX

My laptop is running on Windows 10 version 1703 (OS Build 15063.483)

My laptop's Wireless adapter is  Broadcom BCM43142  802.11bgn

My laptop turns on as normal, connects to wifi  and works.

But sometimes randomly the wi-fi disconnects (the 'internet access' symbol on the task bar goes from wifi connected to disconnected symbol. Shortly after this, it changes to a box with a red cross in it) and the whole computer hangs/freezes and cannot be used again without forcing a shutdown with the power button.

Can anyone please help me in figuring out what the issue is?

Thanks.

[CherylG]

It might help to change the power setting. In Device Manager, right click the wireless adapter and choose Properties. In the window that opens click on Power Management tab. Uncheck "Allow the computer to turn off this device to save power".

[Keter]

I experience the same problem. The laptop is working fine the it disconnects Wifi and changes the icon as you have described and totally freezes. No response at all. If music was palying then it just becomes noisy and I have to remove the battery or force restart. This has been happening for a month now.

I am using windows 10 version 1803 on Hp Pavilion 14.

Anyone with a solution kindly help

[Keter]

How does this help solve this issue?

And what effect will it have on my internet connection?

Does it mean that it will disconect the wifi  connection at some point?

Thank you

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you