Laptop has spontaneous ping spikes

[MarvelDC]

My 2013 HP Pavilion is a great piece of work. It's fast and light, and does what I want -- but since I've moved to gaming, especially on a PC, having random and long ping spikes doesn't help me at all.

When I ping my default gateway on ethernet

I use a wireless repeater which in ap mode bounces my Technicolor Gateway TG582n (I know it's pretty bad, but it's all I have).

These spikes only started around a month ago. Before then, speeds were high and ping spikes were not a thing.

I have tried:

• Changing channel on router (6 default)
• Changing location of router and repeater nearer (no changes in ping spike frequency and density)
• Testing on other laptops and devices (no spikes in sight)
• Running the test thing (esc on boot and f2, extensive test -- all passed for wireless module)
• Updating wireless card in device manager (no updates found online)
• Restarting and resetting both router and repeater

-- In conclusion, it has to be this PC.

My wireless card adapter is 

Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter version 2023.54.331.2017

Edit:

This also happens from time to time when browsing the web (no other devices were connected to Wi-Fi).

[Riddle_Decipher]

@MarvelDC

Thank you for joining HP Forums. 

I'll be glad to help you!

As I understand the WiFi seems to have spontaneous ping spikes,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to update the WiFi drivers using the HP Support Assistant or the HP website using an Ethernet connection?
(Since the device manager didn't work)

If you've tried and yet, could not get any update from HPSA, you could access this link to get some latest drivers: Click here

Please also try below step to see it will improve the issue:

1. Open Device Manager  

2. Open Network adapters  

3. Locate and right-click the Wi-Fi Adapter and then left click on Properties  

4. Click Power Management tab  

5. uncheck the check mark on "Allow the computer to turn off this device to save the power" and then hit OK

If the issue persists, please run a hardware test on the Wireless card to identify the issue: Click here for steps.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[MarvelDC]

Hello! Thank you very much for replying -- I was losing hope!

To respond to your steps to try to fix the problem (didn't work by the way), here are the outcomes:

- I installed HPSA today and an update was available (problem still persists)

Update that HPSA showed

- Already unchecked that box (problem still persists)

- As stated on the original post, I ran a extensive test using the UFEI Hardware Tester on Boot (wireless module passed)

[Riddle_Decipher]

@MarvelDC

Thank you for responding,

It's great to have you back 😉

I have a few more tricks up my sleeve,

Here's what should resolve the issue:

in your windows cmd, type in

netsh wlan show settings

and one of the last things might say

Auto configuration logic is enabled on interface "Wireless Network Connection"

if that's the case, then type in

netsh wlan set autoconfig enabled=no interface="Wireless Network Connection"

It should respond with

Auto configuration has been disabled on interface "Wireless Network Connection".

If it doesn't, then you might have mistyped your interface=" part. Check in your adapter settings, you might have Wireless Network Connection 2 or 3 etc.

This will definitely stop your wireless card from searching for nearby networks and updating your signal quality when you're not asking it to- which is what is causing the spikes.

You will need to turn it back on if you disconnect or need to be able to find nearby networks again. To do so change disabled to enabled from the earlier command or copy pasta

netsh wlan set autoconfig enabled=yes interface="Wireless Network Connection"

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[MarvelDC]

Hello!

Since the problem is quite annoying, I've searched on Google and watched some YouTube videos showing this trick and other's using Regedit.

Unfortunatly, the task you have said doesn't improve much.

[Riddle_Decipher]

@MarvelDC

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I have a few more suggestions to help resolve your concern:

• Please ensure that there is no interference from air conditioners, microwaves and other equipment that could cause the wireless signal to drop. If there is no such equipment, then, please perform these steps:
   
• Please check the router broadcasting to channel 11 and check if the connectivity improves.
   
• Right-Click on start button> click device manager> expand Network adapters>then select the wireless Network drivers that are listed and right-click on it and uninstall the drivers.
   
• Check the box that states delete the software for this device.
   
• Then restart the computer and update the bios chipset and wifi drivers from this link: http://hp.care/2syreDe please select the country and follow the on-screen instructions. Please make sure to use an Ethernet cable and then update it.
   
• If it still does not work, then the wireless card may be faulty. Please run a wireless module test on it. from this link: http://hp.care/2tlKjct and follow the options under component tests.
   
• Also please perform all the prescribed steps from this link: http://hp.care/2sUotwi for resolving Wi-Fi issues.
   
• If the issue persists please follow the wireless guided troubleshooter from this link: http://hp.care/2he6M7f and check if the issue gets corrected.
   
• If it still does not work, then the wireless module may be faulty and a workaround here would be to order a wireless USB dongle and plug it to one of the USB ports of the computer and then connect it to the router to connect to the internet. It is very cost effective and economical and also corrects the situation. You could order one locally by contacting Best Buy or Staples or on Amazon or eBay.

Please reply back with the details of what you have done so far and depending on that I should be able to provide a suitable solution as I wouldn't want to repeat the steps you've already done.

I hope you understand.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!