Laptop internet connection keeps cutting out.

[57925Anon]

about every 10-20 minutes, my laptop wont load anything and will kick me out from anything using Wi-Fi. my quick settings in the bottom right always says im still connected. these happen for about 20-30 seconds at a time, and its really really annoying. ive tried restarting my pc, updating my drivers, poking around with my network adapters, etc. i know its not my router or internet provider because it works for my other devices and used tow work on my laptop for years. for context this si a wireless connection, and i dont think i could obtain an Ethernet cable currently. i genuinely have no idea what couldve caused this or how to fix it and my last resort was coming here... 💔

[Jerry_57]

Hi @57925Anon,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP laptop is having an internet connection issue.

Let's dive into the most effective fixes for this common issue:
 

1. Stop Windows from Putting Your Wi-Fi to Sleep:

Often, the operating system aggressively turns off your network card to save power.
 

• Press Windows Key + X and select Device Manager.
   
• Click the arrow next to Network adapters to expand the list.
   
• Look for your Wi-Fi adapter (it will usually say "Intel", "Realtek", or "MediaTek"). Right-click it and select Properties.
   
• Go to the Power Management tab.
   
• Uncheck the box that says Allow the computer to turn off this device to save power, then click OK. 

2. Adjust Your System Power Plan:

Your laptop's power profile might be throttling the wireless card.
 

• Search for Control Panel in your taskbar and open it.
   
• Go to Hardware and Sound > Power Options.
   
• Next to your selected plan, click Change plan settings, then Change advanced power settings.
   
• Scroll down and click the + next to Wireless Adapter Settings to expand it, then expand Power Saving Mode.
   
• Change the settings for both "On battery" and "Plugged in" to Maximum Performance. Click Apply and OK. 

3. Reset Your Network Stack:

If the network configuration is glitching or corrupted, clearing it out forces your PC to establish a completely fresh connection to your router. 
 

• Press the Windows Key and type cmd.
   
• Right-click Command Prompt and choose Run as administrator. 
   
• Type the following commands one by one, pressing Enter after each:
  
  
  • netsh int ip reset
     
  • netsh winsock reset
     
  • ipconfig /flushdns 
     
• Restart your PC.

4. Check for Overheating:

Wireless cards can heat up and temporarily shut down if your laptop's cooling vents are blocked. Ensure your laptop is on a hard, flat surface (not a bed or blanket) while using Wi-Fi to see if it makes a difference.
 

5. Use the HP Support Assistant

To ensure your system has the absolute latest firmware and software, use the built-in HP Support Assistant to scan for hardware-specific driver updates that may resolve the conflict.

I hope this will help.

 

Take care and have a good day.

[57925Anon]

i tried to do the first and second options, but i could not find the "Power Management" tab and then with the second one i couldn't find the "Wireless Adapter Settings" tab.

i tried the third option and it did work! but only for a day? because now it continues to cut out despite it being perfectly fine yesterday. (i tried reset my network stack two days ago)

this is just really confusing but i guess overall it seems to happen less often? but it still happens, just now only 40-60 minutes instead of 20-30,

[Paul0311]

I think you will have go through a list of things to try to id the cause. Some may not help, but they are worth considering:

1) Check the wifi signal strength:  netsh wlan show interface    and look at Rssi for a snapshot of signal strength. -30 to -65 is good, If over -75 it could be marginal.

2) You might have interference. The best way to id that is to go to maybe a library or someplace (yes, it is a long shot).  Could you be using a busy wifi band channel? Only a wifi analyzer will tell you that, but you might consider changing the channel in your router.

3) If your running a VPN, turn it off.

4) Try setting a custom DNS server; like Google 8.8.8.8  and  8.8.4.4.

5) If the problem is browser related I might try a different browser first before Resetting your browser because you will lose all browser settings if you reset it.

6) You might try leaving the Resource Monitor open in hopes of IDing a process consuming bandwidth when the event happens; although it might be had to catch if it only lasts 20-30 seconds.    

[57925Anon]

1) i did this and got a -67, i think thats fine
2) im not able to check this but i have a feeling its not the router, nobody else in my house seems to have this problem unfortunately...
3) i have no vpn
4) tried this and restarted my pc, but it only worked for about 2 hours.
5) my browser worked fine before this and i didnt update my browser when this started happening
6) i did this and was able to screenshot it, shown in the image below

[Paul0311]

It looks like none of my ideas helped. Most suggestions fall into the category of "well known" and your issue is beyond that. If your issue is application related then that is different. Your screen shot shows the Roblox game client running. There are several Youtub videos covering performance issues like ping latency for Roblox. If that is possibly your issue you might want to explore tools like Voidstrap and TCP Optimizer. A couple of videos:

https://www.youtube.com/watch?v=2Kn9_ROuPcQ

https://www.youtube.com/watch?v=IaiKwBHqaCo