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Laptop issues

HP Recommended
Example: hp 14-dk0002dx
Microsoft Windows 10 (64-bit)

I have a laptop model 14-dk0002dx and I want to verify some information. Whenever I try to log in, its saying that the password is incorrect. The first time it happened, I eventually after trying numerous times got in. The second time it happened, I change my password, using the password reset option. Can someone tell me what is happening with this model computer? What is the cause and how can I stop it? I await the community response. Thank you.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that you are facing issues with the Windows password.


Don’t worry, I assure you I will try my best to get this sorted.


Are you using a local account or a Microsoft account to log in?


Meanwhile, refer to the below article and check if it helps.,a%20new...


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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