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‎08-06-2020 10:35 AM

HP Recommended
Product: Example: hp 14-dk0002dx
Operating System: Microsoft Windows 10 (64-bit)

I have a laptop model 14-dk0002dx and I want to verify some information. Whenever I try to log in, its saying that the password is incorrect. The first time it happened, I eventually after trying numerous times got in. The second time it happened, I change my password, using the password reset option. Can someone tell me what is happening with this model computer? What is the cause and how can I stop it? I await the community response. Thank you.

1 REPLY 1

‎08-09-2020 09:54 AM

HP Recommended

@Fran_N

 

I reviewed your post and I understand that you are facing issues with the Windows password.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you using a local account or a Microsoft account to log in?

 

Meanwhile, refer to the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04648973#:~:text=Use%20the%20Windows%20account%20sign,a%20new...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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