Laptop keeps saying “An ethernet cable is not properly plugged in”

[lalaaa1]

I have had this problem once before and resetting the factory settings at start up worked but now nothing works. I have a laptop of course and haven’t connected an ethernet cable in at least 2 years so idk why it is suddenly saying this. i only connect a USB headset. 
Even in the network taskbar it doesn’t even show Wifi symbol I only see airplane mode. It knows what broadband connection I use but will not connect. When I hit connect broadband it says “The modem (or other connecting device) has reported an error. 

[ub6424]

Hello @lalaaa1 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we talk about your internet connection ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[lalaaa1]

hi! I did a Network Reset from my settings and its working  now. Idk if that was what helped or not since I was trying 1 million other troubleshooting steps. Thank you so much for replying though. 

what would I need to do if it happens again? this is what it showed earlier:

 

 

[ub6424]

Hello @lalaaa1 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.45 Rev.A

17.0 MB

May 28, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Test your notebook

(6) Please report your results