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10-24-2022 03:15 PM - edited 10-24-2022 03:16 PM
I have had this problem once before and resetting the factory settings at start up worked but now nothing works. I have a laptop of course and haven’t connected an ethernet cable in at least 2 years so idk why it is suddenly saying this. i only connect a USB headset.
Even in the network taskbar it doesn’t even show Wifi symbol I only see airplane mode. It knows what broadband connection I use but will not connect. When I hit connect broadband it says “The modem (or other connecting device) has reported an error.
10-24-2022 03:45 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we talk about your internet connection ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
10-24-2022 04:48 PM
hi! I did a Network Reset from my settings and its working now. Idk if that was what helped or not since I was trying 1 million other troubleshooting steps. Thank you so much for replying though.
what would I need to do if it happens again? this is what it showed earlier:
10-25-2022 02:57 AM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Firmware Pack (Intel Processors)
|F.45 Rev.A||17.0 MB||May 28, 2020||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Test your notebook
(6) Please report your results
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