Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-17-2022 10:55 AM

HP Recommended
Product: HP Stream Notebook - 11-d010wm (ENERGY STAR)

My HP Stream recently stopped seeing and connecting to my personal network.  It gives me a list of other networks, but mine is not included.  It was working fine until recently.  I even added a guest network to my router and it's not seeing that one either.  I have both frequencies available. I have updated the wireless adapter drivers and done all the fixes suggested on the Internet.  I even reset my PC to factory settings.  Still not seeing my network!

Category:
1 REPLY 1

‎08-17-2022 10:59 AM

HP Recommended

Hello @HeidiTidy 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Please start windows <device manager>

- Open <network adapter>

 

(2) Send screenshot

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.