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HP Recommended
HP Notebook 14s-dq1504sa
Microsoft Windows 10 (64-bit)

*URGENT*

I have been connecting my laptop to the ethernet using a USB converter for the last few months without any issues. 

 

The last week it has started randomly disconnecting from the ethernet out of nowhere and won't reconnect or even show the device for a while then start working again. 

 

I have tried a different cable and have used the adapter on a different device which seemed to work fine. Have called my ISP and they say there are no ethernet/internet issues and my laptop connects to the wifi fine. 

 

I need an ethernet connection to work so any/all help would be really appreciated. 

 

 

1 REPLY 1
HP Recommended

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just ran this troubleshoot on the ethernet connection........not sure if this helps.

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