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‎10-24-2023 08:42 AM

HP Recommended
Product: HP Notebook - 15-dw0083wm
Operating System: Microsoft Windows 11

Laptop still under warranty - When I turn on - rarely auto connected to our WIFI.  After multiple attempts - restarting computer, restarting router,  typing pasword in (again and again)... restarting wifi adapter... after like 10-15  minutes - will connect. 

 

Sometimes will not connect except by ethernet. 

 

UGH!!!  THANKS for reading! and hopefully replying! 

Kim 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2023 09:51 AM

HP Recommended

Hi, Kim:

 

Unfortunately, the model Wi-Fi adapter your notebook has is usually problematic at best.

 

The only suggestion I can offer would be to update the Realtek Wi-Fi driver to the latest version that HP has for the RTL8821CE Wi-Fi card.

 

I am fairly confident that your notebook does not have the latest driver installed.

 

2024.10.228.4    06/26/2023

 

https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148495.exe 

 

 

View solution in original post

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4 REPLIES 4

‎10-24-2023 09:51 AM

HP Recommended

Hi, Kim:

 

Unfortunately, the model Wi-Fi adapter your notebook has is usually problematic at best.

 

The only suggestion I can offer would be to update the Realtek Wi-Fi driver to the latest version that HP has for the RTL8821CE Wi-Fi card.

 

I am fairly confident that your notebook does not have the latest driver installed.

 

2024.10.228.4    06/26/2023

 

https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148495.exe 

 

 

1 person found this reply helpful
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‎10-30-2023 06:35 PM

HP Recommended

Thanks much. I will try the download.  For some reason, immediately AFTER I posted the question, the problem resolved! Gosh! That drives me crazy. LOL!! 😅

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‎10-30-2023 06:37 PM

HP Recommended

You're very welcome.

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‎11-11-2023 02:11 PM

HP Recommended

Paul,

Unfortunately, the problem continues with connecting to my WI-FI. 

I downloaded the link you provided. 

 

Today, I had to do the following steps to finally get online. 

1. Enter wi-fi PASSWORD

2. Would not connect

3. Restart WI-FI network adapter.

4. Would not connect. 

5. Restart Modem.

6. Would not connect. 

7. Restart Computer. 

Finally online! 

INTERNET SIGN IN PROBLEMS.jpgINTERNET SIGN IN 2.jpgRESTART MODEM.jpgInternet sign in 3.jpg

 

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