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‎05-22-2024 01:18 PM

HP Recommended
Product: HP 17 Laptop PC 17-cp3000 (799U8AV)

After an update my notebook will not show Wi-Fi or Bluetooth. I have looked on the Bios and wireless networking will not show up. I also am not showing a network adapter in my device manager. I have tried everything, nothing works.

1 person had the same question
2 REPLIES 2

‎05-22-2024 06:44 PM

HP Recommended

@Mandy130 

 

The specs of your machine is

 

        https://support.hp.com/in-en/document/ish_7694556-7694600-16

 

It has one of the following wifi adapters

 

 

  • Realtek Wi-Fi 6 (2x2) and Bluetooth® 5.3 combo (supporting gigabit data rate)

  • Realtek Wi-Fi 6 (1x1) and Bluetooth® 5.3 wireless card

 

Please download and install    

        Wifi:     https://ftp.hp.com/pub/softpaq/sp149001-149500/sp149273.exe

        BT :      https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148374.exe

 

Regards.

 

cc

BH
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‎05-22-2024 10:35 PM

HP Recommended

Installed drivers and it still does not recognize it in device manager.

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