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klchang14
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Laptop won't recognize bluetooth headphones

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HP Envy 13-ab016nr
Microsoft Windows 10 (64-bit)

My Envy is able to connect to my Sennheiser PXC 550 bluetooth headphones, but can't play music on them since it doesn't recognize them as headphones. The symbol next to it is not that of headphones, but like a screen next to a smaller screen (picture attached). You can see that a pair of bluetooth headphones like the NB-6 is recognized as headphones but my PXC 550 isn't. 

klchang14_0-1588122309167.png

 

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@klchang14

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

If the Bluetooth driver for your device is out of date, you might experience connectivity issues.

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance

  2. Right-click your Bluetooth device, and then select Update driver.

  3. On the Update Drivers screen, click Search automatically for updated driver software.

    • If an update is not available, continue to the next step.

    • If an update is available, update the driver, and then try to pair.

Uninstall the Bluetooth device, and then pair it

The Bluetooth driver for your device might be in an error state or corrupted. Uninstall the device using Device Manager, and then pair it to the computer to reinstall the driver.

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance
  2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

  3. On the confirmation screen, click Uninstall. The device is removed from the list.

  4. Restart the computer to reset any wireless connections.

  5. Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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