Laptop won't stay connected to Wifi

[Che_Perth2019]

I've been having this issue myself. I used public wifi at my local library and my wifi kept getting disconnected and i kept saying that my wifi adapter was turned off and i had to keep turning it back on and reconnecting.  After several internet searches, some of what led me to this website i finally fixed it and i did it differently than what's posted in online forums. I find some useful hits on another forum that says to update the wifi adapter device driver. I already had the most current driver. I reverted back to the previous version and not my connection to public wifi is stable. 

I'm using an HP Notebook Windows 10. 

I did: 

1) Windows key + R

2) Typed in: devmgmt.msc

3) Click on and expand: Network Adapters 

4) Right click your Wifi Adapter and open up properties. (My adapter is Intel(R) Dual Band Wireless- AC 1365 )

5) Click on "Driver" up top. 

6) Click "Roll Back Driver". 

[A4Apollo]

Hey there! @Che_Perth2019, Thank you for visiting the HP Support Community! A great place where you can find solutions for your issues, with help from the community!

Don't worry I'd like to help you out. 

Please share the product number of the PC to assist you better.

Were there any recent windows update on the PC?

Let's continue with the troubleshooting steps now.

First, update the BIOS and wireless drivers to the latest version using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Run the Network troubleshooter

1. Select the Start  button > Settings > Network & Internet > Status.
2. Under Change your network settings, select Network troubleshooter.
3. Follow the steps in the troubleshooter and see if that fixes the problem.

If that doesn’t fix your connection problem, try these things:

1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
   • Type netsh winsock reset and press Enter.
   • Type netsh int ip reset and press Enter.
   • Type ipconfig /release and press Enter.
   • Type ipconfig /renew and press Enter.
   • Type ipconfig /flushdns and press Enter.

Follow steps below to show the hidden devices.

1) Open Device Manager.

2) Click the View menu, and then click Show hidden devices.

3) Click Action menu, and then click Scan for hardware changes.

4) Check to see if the problem is resolved.

Also, you can try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Hope this answers your query!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[danni49346]

Hi Che_perth2019

I had the same issue...If the suggestions that MrRobot gave you does not work...If your notebook has Bluetooth, try disabling it.  Since I disabled the bluetooth on my notebook, I haven't had any issues. 

1) Windows key + R

2) Typed in: devmgmt.msc

3) Click on and expand: Network Adapters 

4) Right Click on Bluetooth Device

5) Disable

Unless of course you use bluetooth, may not want to do this.