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HP Recommended
HP 14-r024tx
Microsoft Windows 8.1 (64-bit)
My wifi connection says "Limited" or no internet access. I have tried all the network troubleshooting included in Microsoft, went to device manager and update my wifi adapter; update my bios and chipset, restored my laptop to factory settings, and installed all the drivers for my unit. I have tried to connect my Laptop to wifi with my LAN cable connected to my notebook and it connects but whenever I disconnect to LAN cable, my Wifi connection will be LIMITED again. Other scenario, I tried to connect it to LAN again and same thing happen that it connected to wifi, but that time my wifi stays to be connected as long as I stay right beside my router but eventually it drops. Same things happen when I did it again. I tried to move a lil' bit far to my router, my wifi signal is Full or strong but it goes LIMITED. Other devices like cellphones and even my brother's laptop can easily connect to wifi. What should I do next? Please Help!
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@jestoni

Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand you get the message - "Limited or no internet access" on your wifi connection using the RT3290 HP14-r024tx notebook,
 

Thank you for the additional information, I must say that's quite a detailed description (Impressive).
I also understand you've reinstalled the drivers, but I recommend you delete the driver rather than uninstalling it:

  • Open Device Manager, clicking Control Panel,
  • clicking System and Maintenance, and then clicking Device Manager.
  • In Device Manager, locate the network adapters, and then double-click the device name.
  • Click the Driver tab, and then click uninstall Driver.
  • Please remove all the network adapters.
  • Restart the computer.
  • Install the driver from here.

Keep me posted,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

2 REPLIES 2
HP Recommended

 

@jestoni

Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand you get the message - "Limited or no internet access" on your wifi connection using the RT3290 HP14-r024tx notebook,
 

Thank you for the additional information, I must say that's quite a detailed description (Impressive).
I also understand you've reinstalled the drivers, but I recommend you delete the driver rather than uninstalling it:

  • Open Device Manager, clicking Control Panel,
  • clicking System and Maintenance, and then clicking Device Manager.
  • In Device Manager, locate the network adapters, and then double-click the device name.
  • Click the Driver tab, and then click uninstall Driver.
  • Please remove all the network adapters.
  • Restart the computer.
  • Install the driver from here.

Keep me posted,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended
Hi sir @Riddle_Decipher!

Thank you for taking a time on helping me to this issue. I appreciate it!

I tried the steps that you gave but still it didn't work. I am thinking of reformatting it with WinRE but I'm not sure if the recovery partition that is already in my 😧 drive when I bought the laptop will remain as is.

Should I already replace my WLan card if reformatting will not fix the issue?
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