Logfiles and Auto update Intel xmm 7560r+

[PeterJunell67]

Hi,

Have a user on which computer suddenly configuring the Intel XMM 7560R+ started, se below.

I have not found that an installation started before in event viewer or under c:\SWSetup.

Does this device frimware auto update?

If not, are there any log where I can check why this configuration started?

[zoey7886]

@PeterJunell67, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your system unexpectedly started configuring the Intel XMM 7560R+ mobile broadband device, and you would like to check if this was an automatic update and where to find logs for more details.

Does the Intel XMM 7560R+ Firmware Auto-Update?

HP devices typically do not update modem firmware automatically unless:

• A Windows Update includes a driver/firmware update.
• HP Support Assistant or HP Image Assistant has pushed an update.
• Your IT department has deployed an update via a managed system.

To verify if an update was installed automatically, you can check Windows Update and HP Support tools.

Where to Check Logs for More Information

A. Windows Event Viewer (System & Application Logs)

1. Press Win + X, select Event Viewer.
2. Navigate to Windows Logs > System.
3. Look for events related to Device Setup Manager

B. Windows Update History

1. Go to Settings > Update & Security > Windows Update.
2. Click View update history to check if a driver/firmware update was installed.  

I hope this helps! Please let me know if you need additional support.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[PeterJunell67]

Hi,

No drivers was sent from Microsoft since the computer is managed in a corporate network and updates are sent from SCCM.

Only Windows 10 security updates has been sent to the computer.

Also checked Event viewer under Windows Logs > System and no actions related to Device Setup Manager was found.

Any other ideas?

Best regards

Peter junell

[VikramTheGreat]

Hi @PeterJunell67,

Hi, @zoey7886 is currently unavailable, so I (@VikramTheGreat) am responding on their behalf. Apologies for the delay,

Welcome to the HP support community.
 

Related to the issue you are facing, Please help us with your HP unit serial number or the product number on a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

VikramTheGreat

HP Support

[PeterJunell]

Hi,

Get Access denied when trying to post the information in message.

/Peter

[zoey7886]

Hi @PeterJunell67, 

Thank you for the update. I’m sorry for the inconvenience. I'll send you a private message shortly with further instructions.

Thank you for your patience!

Best regards,

[PeterJunell]

Hi,

Have still not got any help here.

Is it possible to get help with this issue?

Best regards

Peter Junell