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12-30-2022 06:35 PM
I've been trying to download drivers for my HP Pavillion 500-023w from the main HP website, but regardless of the browser I use or connection, it continues to say loading and never gives me any options to download. I'm looking to reinstall a few drivers but the biggest one I need at the moment is for bluetooth. Is there any way that I can access a list of drivers for my PC? I realize it's a dinosaur of a model (bought it brand new) but this is the best I can do at the moment and is my main computer.
For a bit more context, I've got a basic no-name BT usb dongle (manufacturer is listed as "KOGA" but that hasn't really changed anything in my searches) that I use mostly for audio; occasionally it works, but other times I end up I have to remove it and resync it, with varying results. The status always reads "Driver error" and since there is virtually no support for it, I figured I could at least start with the drivers on the PC and see if that works. This is the first time I've ever used any type of bluetooth device on this system, so I'm not sure if the drivers have ever been properly installed.
12-30-2022 06:59 PM
Your PC's support page works fine for me on W10 using Microsoft Edge.
Have you installed Microsoft Edge for Windows 8.1?
That is what HP has designed the support pages to work with now that Internet Explorer has been retired.
According to the product specs for your PC, it did not come with Bluetooth networking, and you won't find a driver for the USB Bluetooth adapter you're using on the support page.
12-31-2022 05:03 AM - edited 12-31-2022 05:08 AM
I hadn't even considered that it might've been a specific browser it was after. I'd gotten three browsers in before basically throwing my hands up; I'm on Chrome, but I also tried it on the AVG knock-off version of it and Opera.
Now not to ask a silly question but are you saying that my computer is not even compatible with bluetooth? This is interesting if so because I've used it successfully many times since I got this dongle. Granted, initially I myself assumed this PC wouldn't be bluetooth compatible and I can't even quite remember what convinced me otherwise, but by most accounts when it works it works; I've been able to efficiently transfer video files between my phone and my PC via bluetooth and I've gotten many hours of audio use with my Sony headphones. But then the problem is that the connection seems to be fickle. If anything should happen to disconnect any of the devices from the PC (even just restarting the PC or one of the devices), it can be hard and frustrating to get it back online again without doing a full system restart. If I get things working I'm usually good as long as I don't need to restart the PC again or temporarily remove the dongle to connect another device in its place.
12-31-2022 06:43 AM
You're very welcome.
What I meant was that you won't find a driver on the support page for your USB Bluetooth adapter since your PC did not come with Bluetooth from HP.
When a PC comes with Bluetooth, that is included on the same circuit board as the Wi-Fi.
It's a little removable card that has one or two antenna wires attached to it.
Your PC supports Bluetooth when you are using a USB Bluetooth adapter.
Why yours is having issues, that I do not know.
Most USB Bluetooth adapters use a Bluetooth radio manufactured by Realtek, Broadcom or Ralink.
If you post the hardware ID for the KOGA Bluetooth adapter, I will see if I can find a driver for it.
Use this guide for how to find the hardware ID for a device.
If you continue to have issues, you may want to buy an updated USB Bluetooth adapter.
01-01-2023 06:51 AM
You're very welcome.
I thought I had found a driver for it but I checked the setup files, and that hardware ID was not supported by the driver I found.
Sorry that I wasn't able to help you find an updated driver for the model Wi-Fi adapter you have.
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