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fko
New member
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Message 1 of 2
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Losing printer connection when printing from Phone and then laptop or vice a versa

HP Recommended
macOS 10.13 High Sierra

I have a problem with HP envy 7640 in my Apple devices. I can print from my MacBook Pro using Wi-Fi just fine. If I then print from my iPhone 6S And then try to print from the MacBook, I lose the Wi-Fi connection on the printer and have to reboot the printer each time. Is there someway to fix this?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@fko, Welcome to the HP Support Community!

 

To resolve connectivity issues, let us try these steps:

  • Make sure the printer and the MAC/iPhone are connected to the same wireless network.
  • This printer supports only 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Restart the network devices

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

Check the connectivity between the printer and the MAC

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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