Loss of bluetooth capability.

[Bob4591]

My HP Spectre x360 Convertible 15 suddenly lost bluetooth capability.  The bluetooth icon does not even show up on device manager anymore.  What could have caused this and how do i correct it.

[Kuroi_Kenshi]

Hi @Bob4591,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding laptop's bluetooth!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check If Bluetooth Is Disabled in Device Manager

• Press Win + X → Select Device Manager.
•  
• Click View → Enable Show Hidden Devices.
• Look for Bluetooth in the list.
• If found but grayed out, right-click → Enable Device.

Run Windows Troubleshooter

• Go to Settings (Win + I) → Update & Security → Troubleshoot.
• Click Additional Troubleshooters → Select Bluetooth → Run the troubleshooter.

Restart Bluetooth Services

• Press Win + R, type services.msc, and hit Enter.
• Find these services:
  • Bluetooth Support Service
  • Bluetooth Handsfree Service
  • Bluetooth Audio Gateway Service
• Right-click each → Select Restart.
• Set their Startup Type to Automatic (if not already).

Check for Hidden or Disabled Bluetooth Adapter

• Open Device Manager.
• Expand Network Adapters and USB Controllers.
• If you see Unknown Device or Bluetooth Adapter, right-click and Enable it.

Update or Reinstall Bluetooth Drivers

• Open Device Manager → Expand Bluetooth (if available).
• Right-click on the Bluetooth adapter → Select Update Driver → Search Automatically.
• If Bluetooth is missing, try installing the driver from HP’s website for your model:
  • Visit: HP Support
  • Enter your HP Spectre x360 Convertible 15 model.
  • Download the latest Bluetooth drivers and install them.

 

[Kuroi_Kenshi]

Perform a Power Reset (BIOS Refresh)

• Turn off the laptop.
• Unplug the charger and disconnect all external devices.
• Press and hold the power button for 30 seconds.
• Reconnect the charger and turn the laptop on.
• Check if Bluetooth is restored.

Check BIOS Settings (If Bluetooth Is Disabled in BIOS)

• Restart your laptop and press Esc / F10 repeatedly to enter BIOS.
• Look for Wireless Configuration → Ensure Bluetooth is enabled.

Perform a Windows System Restore (If Issue Started After Update)

• Press Win + R, type rstrui, and hit Enter.
• Choose a restore point before the issue started.
• Follow the on-screen instructions to restore.

Let me know how it goes! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,