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- HP Community
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- Notebook Wireless and Networking
- Lost 5Ghz connection 2,4 unstable

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11-27-2018 09:18 PM
After the last Windows 10 update I lost my 5 Ghz network. In the list over available networks "Hidden" has showed up, but only on this computer, not the others or our mobiles. The 2,4 Ghz is also extremely unstable. I¨ve checked everything I can think of including the drivers.
Interface : Realtek RTL8723DE 802.11b/g/n PCIe Adapter
Driver; 10.27.511.2018
Driver date 5 - 11 - 2018
Wlan report states:
Success: 0
Failures: 12
Warnings: 14
Network disconnected by driver 17 times
Network disconnected policy 4 times
Network disconnected dynamic key 5 times
Does anyone have a clue of what I can do it will be highly appreciated.
11-28-2018 07:07 AM - edited 11-28-2018 07:17 AM
Hi:
The Realtek RTL8723DE 802.11b/g/n PCIe Adapter is a single band wifi card.
It never could connect to the 5.0 GHz wifi band.
Please see the specs below.
https://www.everythingrf.com/products/wireless-soc-s/realtek/787-969-rtl8723de
Anytime you see a wifi N adapter with a suffix that ends in b/g/n, that means it is a single band (2.4 GHz only) wifi adapter.
Dual band wifi N adapters have suffixes that end in a/b/g/n or a/g/n.
For the other issue...there is a newer wifi driver you can try...
2024.0.3.101 Rev.S Oct 5, 2018
11-28-2018 01:11 PM - edited 11-28-2018 02:22 PM
That isn't accurate. The 802.11n standard allows 5 Ghz connection. And as I said I had it before, and its probably still there under "hidden". I really doubt HP or any other producer would sell computers without the 5Ghz band in 2018.
Dual band means 2.4Ghz and 5Ghz, it has nothing to do with speed.
It all depends on the devices you are using, including the Access Point (router).
There are several variables to establish what speed can be achieved: how many antennas does your router access point have (MIMO)? Are you using a 20 MHz bandwidth or a 40 MHz bandwidth (which I doubt you are)? Is SGI enabled?
This is from the output list and shows which networks the computer has been connected to since I bought it in late august. As u can see several 5ghz are listed.
wrote:Hi:
The Realtek RTL8723DE 802.11b/g/n PCIe Adapter is a single band wifi card.
It never could connect to the 5.0 GHz wifi band.
Please see the specs below.
https://www.everythingrf.com/products/wireless-soc-s/realtek/787-969-rtl8723de
Anytime you see a wifi N adapter with a suffix that ends in b/g/n, that means it is a single band (2.4 GHz only) wifi adapter.
Dual band wifi N adapters have suffixes that end in a/b/g/n or a/g/n.
For the other issue...there is a newer wifi driver you can try...
2024.0.3.101 Rev.S Oct 5, 2018
https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92197.exe
11-28-2018 01:15 PM - edited 11-28-2018 01:29 PM
Sorry, but it is impossible for that wifi card to connect to the 5.0 GHz band.
Nobody will be able to help you get it to connect to the 5.0 GHz band either.
Any HP notebook that comes with that model wifi adapter cannot connect to the 5.0 GHz wifi band.
You can disagree all you want, but that isn't going to change what can't be changed.
11-28-2018 02:25 PM
@Paul_Tikkanen wrote:Sorry, but it is impossible for that wifi card to connect to the 5.0 GHz band.
Nobody will be able to help you get it to connect to the 5.0 GHz band either.
Any HP notebook that comes with that model wifi adapter cannot connect to the 5.0 GHz wifi band.
You can disagree all you want, but that isn't going to change what can't be changed.
Oh please, put a sock in it. Here is the output list showing which networks I've been connected to since I bought it in late august. As you can see there are several 5ghz networks.
User profiles
-------------
All User Profile : ok-gjest_2GEXT
All User Profile : ok-gjest
All User Profile : Thon Wifi
All User Profile : SPENST_GJEST
All User Profile : NextGenTel_3C54
All User Profile : NSB_INTERAKTIV
All User Profile : NETGEAR_EXT
All User Profile : NAV-gjest
All User Profile : Lokes P10
All User Profile : KH2 Gjest
All User Profile : Holtenbu5g
All User Profile : Holtenbu5G
All User Profile : Holtenbu
All User Profile : Holten
All User Profile : HelseSorOst
All User Profile : EvitaEspressobar
All User Profile : Evita-5GHz
All User Profile : CasaHolten_5G
All User Profile : CasaHolten
All User Profile : Bobs_Gjest
All User Profile : BK-GJEST