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Lost at 4.

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HP Deskjet plus 4100
Microsoft Windows 10 (32-bit)

Hi, refer to my earlier question. I was following the information until 4. but then did not have that information on the printer status report. 

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@Jane123-_, Welcome to the HP Support Community! I’m here to help.


To assist you better, kindly elaborate on the issue.

I could not find any previous case. 


Keep me posted for further assistance.

I am an HP Employee

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