cancel
Showing results for 
Search instead for 
Did you mean: 
Jeffl3
New member
1 0 0 0
Message 1 of 2
173
Flag Post

Lost wifi. Adapter not in device manager

HP Recommended
Envy m4 laptop
Microsoft Windows 10 (64-bit)

Lost wifi.  Adapter missing from device manager.  Was hidden.  Said driver was current.  Deleted device to force driver upgrade.  Rebooted.  Adapter totally diaappeared.  Changed power mgmt settings to maximum performance.  Rebooted while off power.  No effect.  Opened pc, reseated wlan card.  No effect.  Reset network adapters, still no ralink card.  Help!

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,591
Message 2 of 2
Flag Post
HP Recommended

@Jeffl3,

 

I reviewed your post and I understand that the wireless card is not detected on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You have performed all the required troubleshooting and it looks like the wireless card is gone bad and needs replacement.

 

I recommend you contact support and check the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation