• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-18-2024 07:36 AM

HP Recommended
Product: HP DeskJet 2734e All-in-One Printer

My internet had an outage and now I have tried all the suggestions and my printer will not reconnect.  I am so fed up with this situation. Does anyone have any other suggestions? I would be so grateful. 

Category:
1 REPLY 1

‎05-18-2024 07:58 AM - edited ‎05-18-2024 08:10 AM

HP Recommended

Click here for network setup in a different language

You may need to reset the printer
https://www.youtube.com/watch?v=kE0Dq2mZ_vg&ab_channel=PrinterTales

WiFi setup using smart phone
https://www.youtube.com/watch?v=MB8QABd1fVQ&ab_channel=PrinterGuruji

Full service windows software


DeskJet Reference

 

The 2734e can operate in the 2.4 and the 5ghz band. I suspect the problem is the SSID of both bands is the same and the printer gets a different IP address when it wakes up from sleep or after power fail. Make the printer use only the 2.4ghz band. You will have to log into the modem and rename one of the bands.

 

Also, you should be using the hostname of the printer and not it IP address. Get a network report from the printer and obtain the hostname.   A hostname typically has the HP printer name ID and the network name such as

NPI40CB07.attlocal.net

You then put the hostname into the printer properties using the Windows control panel

 

BeemerBiker_0-1716041349783.png

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.