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- MISSING SOFTWARE AND DRIVERS

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08-18-2023 12:47 PM
I HAVE AN OLDER HP PAVILION LAPTOP THAT CANT CONNECT TO INTERNET IM MISSING THE SOFTWARE AND DRIVERS IT HAS THE AMD TURION X2 WITH WIFI CAPABILITIES BUT THEY ARENT INSTALLED PLEASE HELP IT IS OUT OF WARRENTY SO HP WONT HELP
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08-18-2023 02:11 PM - edited 08-18-2023 02:12 PM
You're very welcome.
The first 'Unknown device' you posted needs this driver.
HP 3D DriveGuard
https://ftp.hp.com/pub/softpaq/sp47001-47500/sp47282.exe
The second unknown device needs this driver which I can only find from this reputable 3rd party driver website:
The Wi-Fi card would be a 'network controller.'
I'm going to give you two Wi-Fi drivers to try.
One of them should work.
If not, I will need the hardware ID for the Network controller device.
Try this one first:
Broadcom Wireless LAN Driver for Microsoft Windows Vista
https://ftp.hp.com/pub/softpaq/sp50501-51000/sp50744.exe
If that one doesn't work, try this one:
Atheros 2011 Wireless LAN Driver
https://ftp.hp.com/pub/softpaq/sp54501-55000/sp54972.exe
After you get connected to the internet, I recommend you use the drivers from the 3rd party website and you should be all set.
HP Pavilion dv6-1238nr drivers for Windows Vista (driverscollection.com)
I would use the Firefox browser, which I'm using for XP, so it should also work for Vista.
Download Mozilla Firefox for Windows — Fast, Private & Free - from Mozilla
08-18-2023 12:58 PM
Hi:
It appears that HP could have installed more than one model Wi-Fi card in your notebook, so I will need more info.
Go to the device manager.
When a Wi-Fi card needs a driver, there will be a device listed under an Other Devices category labeled as a Network Controller.
Find that device and post the hardware ID for it, so I can figure out what driver it needs.
Use this guide for how to find the hardware ID for a device:
How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)
08-18-2023 02:11 PM - edited 08-18-2023 02:12 PM
You're very welcome.
The first 'Unknown device' you posted needs this driver.
HP 3D DriveGuard
https://ftp.hp.com/pub/softpaq/sp47001-47500/sp47282.exe
The second unknown device needs this driver which I can only find from this reputable 3rd party driver website:
The Wi-Fi card would be a 'network controller.'
I'm going to give you two Wi-Fi drivers to try.
One of them should work.
If not, I will need the hardware ID for the Network controller device.
Try this one first:
Broadcom Wireless LAN Driver for Microsoft Windows Vista
https://ftp.hp.com/pub/softpaq/sp50501-51000/sp50744.exe
If that one doesn't work, try this one:
Atheros 2011 Wireless LAN Driver
https://ftp.hp.com/pub/softpaq/sp54501-55000/sp54972.exe
After you get connected to the internet, I recommend you use the drivers from the 3rd party website and you should be all set.
HP Pavilion dv6-1238nr drivers for Windows Vista (driverscollection.com)
I would use the Firefox browser, which I'm using for XP, so it should also work for Vista.
Download Mozilla Firefox for Windows — Fast, Private & Free - from Mozilla
08-18-2023 02:25 PM
When you are dealing with totally outdated/unsupported operating systems, you have to be creative.
You need to download the files you need from another PC and copy them to a USB flash drive.
All of the files I posted can be downloaded to another PC.
Then you copy the files to a USB flash drive.
For example, download the Wi-Fi drivers and the Firefox browser exe file to the flash drive, copy them to your dv6 and then run the files.
Those are really the only ones you need for now.
Once you have Wi-Fi and a working browser, you can download the rest of the drivers directly from your dv6.
Also, Windows Update no longer works on Windows XP or Vista.
Microsoft has disabled that feature.
The only way to get any updates you need for Vista would be to manually download and install what is available from the Microsoft Update catalog.
08-18-2023 03:27 PM
IT ISNT LETTTING ME DO FIREFOX EXPLORER KEEPS STOPPING IT
JUMPS BACK TO PAGE CANT BE DISPLAYED AND WEBSITE TEMP UNAVAILABLE OR
DOMAIN NAME SERVER NOT REACHABLE OR
DNS DOES NOT HAVE A LISTING FOR THE WEBSITES DOMAIN OR
MAKE SURE SSL AND TLS PROTOCALS ARE ENABLED
WHICH I DID THE LAST ONE THEY ARE ENABLED