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HP Recommended
HP Pavilion dv6-1238nr Entertainment Notebook PC
Microsoft Windows Vista

I HAVE AN OLDER HP PAVILION LAPTOP THAT CANT CONNECT TO INTERNET   IM MISSING THE SOFTWARE AND DRIVERS IT HAS THE AMD TURION X2  WITH WIFI CAPABILITIES BUT THEY ARENT INSTALLED   PLEASE HELP IT IS OUT OF WARRENTY SO HP WONT HELP

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

The first 'Unknown device' you posted needs this driver.

 

HP 3D DriveGuard

 

https://ftp.hp.com/pub/softpaq/sp47001-47500/sp47282.exe 

 

The second unknown device needs this driver which I can only find from this reputable 3rd party driver website:

 

HP Pavilion dv6-1238nr ENE CIR Receiver Driver v.2.6.0.0 A for Windows Vista (32/64-bit) free downlo...

 

The Wi-Fi card would be a 'network controller.'

 

I'm going to give you two Wi-Fi drivers to try.

 

One of them should work.

 

If not, I will need the hardware ID for the Network controller device.

 

Try this one first:

 

Broadcom Wireless LAN Driver for Microsoft Windows Vista

 

https://ftp.hp.com/pub/softpaq/sp50501-51000/sp50744.exe 

 

If that one doesn't work, try this one:

 

Atheros 2011 Wireless LAN Driver

 

https://ftp.hp.com/pub/softpaq/sp54501-55000/sp54972.exe

 

After you get connected to the internet, I recommend you use the drivers from the 3rd party website and you should be all set.

 

HP Pavilion dv6-1238nr drivers for Windows Vista (driverscollection.com)

 

I would use the Firefox browser, which I'm using for XP, so it should also work for Vista.

 

Download Mozilla Firefox for Windows — Fast, Private & Free - from Mozilla

View solution in original post

12 REPLIES 12
HP Recommended

Hi:

 

It appears that HP could have installed more than one model Wi-Fi card in your notebook, so I will need more info.

 

Go to the device manager.

 

When a Wi-Fi card needs a driver, there will be a device listed under an Other Devices category labeled as a Network Controller.

 

Find that device and post the hardware ID for it, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

HP Recommended

ACPI\HPQ0004

HPQOOO4

THAT IS ONE OF THEM

HP Recommended

ACPI\ENE0100

ENE0100

IS THE OTHER ONE

HP Recommended

THEY ARE LISTED UNDER THE OTHER DEVICES TAB

HP Recommended

FIRST THANK YOU FOR HELPING ME 

AND SECOND HOW AM I SUPPOSE TO GET ON THE INTERNET WHEN INTERNET EXPLORER DOESNT WORK ANYMORE?

HP Recommended

You're very welcome.

 

The first 'Unknown device' you posted needs this driver.

 

HP 3D DriveGuard

 

https://ftp.hp.com/pub/softpaq/sp47001-47500/sp47282.exe 

 

The second unknown device needs this driver which I can only find from this reputable 3rd party driver website:

 

HP Pavilion dv6-1238nr ENE CIR Receiver Driver v.2.6.0.0 A for Windows Vista (32/64-bit) free downlo...

 

The Wi-Fi card would be a 'network controller.'

 

I'm going to give you two Wi-Fi drivers to try.

 

One of them should work.

 

If not, I will need the hardware ID for the Network controller device.

 

Try this one first:

 

Broadcom Wireless LAN Driver for Microsoft Windows Vista

 

https://ftp.hp.com/pub/softpaq/sp50501-51000/sp50744.exe 

 

If that one doesn't work, try this one:

 

Atheros 2011 Wireless LAN Driver

 

https://ftp.hp.com/pub/softpaq/sp54501-55000/sp54972.exe

 

After you get connected to the internet, I recommend you use the drivers from the 3rd party website and you should be all set.

 

HP Pavilion dv6-1238nr drivers for Windows Vista (driverscollection.com)

 

I would use the Firefox browser, which I'm using for XP, so it should also work for Vista.

 

Download Mozilla Firefox for Windows — Fast, Private & Free - from Mozilla

HP Recommended

THAT IS MY OTHER PROBLEM CANT GET ON INTERNET BECAUSE IT IS USING INTERNET EXPLORER AND IT SAYS WEB PAGE CANT BE DISPLAYED

HP Recommended

When you are dealing with totally outdated/unsupported operating systems, you have to be creative.

 

You need to download the files you need from another PC and copy them to a USB flash drive.

 

All of the files I posted can be downloaded to another PC.

 

Then you copy the files to a USB flash drive.

 

For example, download the Wi-Fi drivers and the Firefox browser exe file to the flash drive, copy them to your dv6 and then run the files.

 

Those are really the only ones you need for now.

 

Once you have Wi-Fi and a working browser, you can download the rest of the drivers directly from your dv6.

 

Also, Windows Update no longer works on Windows XP or Vista. 

 

Microsoft has disabled that feature.

 

The only way to get any updates you need for Vista would be to manually download and install what is available from the Microsoft Update catalog.

 

Microsoft Update Catalog

HP Recommended

IT ISNT LETTTING ME DO FIREFOX    EXPLORER KEEPS STOPPING IT

JUMPS BACK TO PAGE CANT BE DISPLAYED AND WEBSITE TEMP UNAVAILABLE OR

DOMAIN NAME SERVER NOT REACHABLE OR

DNS DOES NOT HAVE A LISTING FOR THE WEBSITES DOMAIN OR

MAKE SURE SSL AND TLS PROTOCALS ARE ENABLED

WHICH I DID THE LAST ONE  THEY ARE ENABLED

 

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