Maintaining internet connection with WiFi6 / Windows 11

[DR1980]

Hi guys, I bought a brand new HP Envy CH1000 laptop with Win 11 and WiFi6.  Everything is fine with the laptop except that it won't maintain a wireless internet connection with my existing router.  I sit about 50 feet away from the router with a door in between.  My old HP didn't have any WIFi problem and all my other devices/IoTs continue to work well.  If I sit next to the router, the internet connection is stable.  Is 'distance and barriers (doors)'  a known behavior  specific to WiFi 6 or WIndows 11.  If it is, I may have to get a wireless extender.  Is there any other workaround, where I can downgrade WiFi6 to WiFi 5?  This laptop is less than a month old.  Does HP offer free support anymore?

Thanks for any tips!

[praveenbv]

Hi@DR1980,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips.

We understand that issue with the WIFI range.

Hope that answers your question and you have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DR1980]

Thanks for your response.  But unfortunately it doesn't help.  I tried an extender, but it didn't help either.  Could you please what I need to do to get a stable internet connection?  My current router only transmits in the 2.4 GHz spectrum.  Do I need to get a WiFi 6 router or do I need to get a router that transmits in 5 GHz?  Thanks.

[praveenbv]

@DR1980,

We suggest purchasing any brand dual-band router ,

[DR1980]

OK, thanks.  I will let you know when I do that.

[Dilip_18]

Hi@DR1980,

Thank you for responding, I appreciate your time and effort.

Please feel free to contact us here anytime you need any further assistance on this issue.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!