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Locked

‎04-12-2024 06:11 PM

HP Recommended
Operating System: Microsoft Windows 11

Following the latest update to Windows 11, both my operating system and the associated Bluetooth device crashed. This is not the first occurrence; I previously experienced a similar issue with the 22H2 update. At that time, I dismissed it and simply reformatted my system. However, this time, I am certain that the problem stems from my Bluetooth driver. Initially, I suspected a hardware malfunction, but I realized the issue was related to the driver. Unfortunately, I cannot find a suitable MediaTek driver for the 23H2 version, and the system does not accept the 22H2 driver.

This has now become a serious problem. It's disheartening to encounter such issues with my HP Victus laptop, which I purchased about a year ago. Having faced this problem twice is exhausting. I am sure I am not the only one experiencing this issue. I hope for an immediate resolution.

Victus ProductNo:7N9R4EA#AB8
BluetoothDeviceId: USB\VID_13D3&PID_3567&REV_0100&MI_00

3 people had the same question
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