Microsoft Compatibility Telemetry High CPU Usage

[stivered]

Hello,

My computer's Microsoft Compatibility Telemetry real-time service keeps running an average of 15% CPU or higher every time I surf the web or perform basic tasks. Microsoft has told me to do the complete remove reinstall installer which I have multiple times and it has not fixed the issue. Anyone else experiencing this?

Thanks for your time and help,

[Riddle_Decipher]

@stivered Welcome to HP Community!

To confirm, is this your product - HP Notebook 15-ac121tu? If yes, here's one of the easiest ways to solve Telemetry Runner problem is to disable it without deleting it. Follow the given steps to stop CompatTelRunner.exe in Windows 10.

1. Launch Run window by pressing down Windows key and R letter on your keyboard at the same time.
2. Type taskschd.msc and press Enter or OK.
3. Now, expand the folders in the given order – Task Scheduler Library > Microsoft > Windows> Application Experience. Find a task called Microsoft Compatibility Appraiser and right-click on it.
4. Select Disable.

Restart the device and check if the issue occurs.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[maxzebra]

This was on a Spectre laptop, but the same issue. Task Scheduler did help, but there  were multiple users of high cpu. Hard to fix. Still working on it.