Kenince Honor Student
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Missing Bluetooth Peripheral Device

HP ENVY TouchSmart 17-j113tx N
Microsoft Windows 7 (64-bit)

Hi Guys,

 

I downgraded my laptop from Windows 10 to Windows 7 and the bluetooth driver is just completely messed up.  I'm unable to pair my phone with the laptop (used to work well on Windows 10), can't share internet from the phone using bluetooth, can't connect to my bluetooth headphones...I mean, I don't know how to solve any of these.

 

Can you help?

 

Device Manager.PNG

 

The Hardware & Compartible ID's for the Bluetooth Peripheral Devices as listed on the attached image are:

 

Item 1:

HW_ID

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&00010046_PID&0802

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002

CMP_ID:
BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}

Item 2:

HW_ID

BTHENUM\{0000111e-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002

CMP_ID:
BTHENUM\{0000111e-0000-1000-8000-00805f9b34fb}

 

Item 3:

HW_ID

BTHENUM\{00001800-0000-1000-8000-00805f9b34fb}_VID&00010046_PID&0802

BTHENUM\{00001800-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002

CMP_ID:
BTHENUM\{00001800-0000-1000-8000-00805f9b34fb}

 

Item 4:

HW_ID

BTHENUM\{0000110e-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002

CMP_ID:
BTHENUM\{0000110e-0000-1000-8000-00805f9b34fb}

 

Item 5:

HW_ID

BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002

CMP_ID:
BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}

 

Unknown Device

HW_ID

ACPI\HPQ6007

*HPQ6007

 

Please help and thank you in advance

 

Ps: I downgraded from Windows 10 because it used to take quite a lot of time booting up. The disk activity on the resource monitor was always at 100%  for more than 30minutes after bootup.

Yours Truly,
E'm

“Every action of our lives touches on some chord that will vibrate in eternity ~ Edwin Hubbell Chapin
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Kenince Honor Student
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Missing Bluetooth Peripheral Device

UPDATE 1:

 

I installed the HP 3D DriveGuard Driver (sp63786) and the Unknown Device is gone. The rest remain.

 

Unknown Device = SOLVED!

HW_ID

ACPI\HPQ6007

*HPQ6007

 

 

Yours Truly,
E'm

“Every action of our lives touches on some chord that will vibrate in eternity ~ Edwin Hubbell Chapin
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Provost Provost
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Missing Bluetooth Peripheral Device

Hi:

 

Did you install the Intel 7260 Bluetooth driver?

 

This package contains the driver installation package for the Intel Bluetooth in the supported notebook models running a supported operating systems.

 

ftp://ftp.hp.com/pub/softpaq/sp77001-77500/sp77324.exe

Kenince Honor Student
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Hi @Paul_Tikkanen,

 

I was actually downloading it when I saw your post. Gave me the confidence to go ahead with it and it's all good now.

 

Much appreciated.

Yours Truly,
E'm

“Every action of our lives touches on some chord that will vibrate in eternity ~ Edwin Hubbell Chapin
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Provost Provost
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You're very welcome.

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RafeRakaro Honor Student
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Going from Win 10 to Win 7 is most definitely NOT a downgrade!

 

Did MS offer you money to run that 'test software?

 

Rafe

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RafeRakaro Honor Student
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Hi Paul,  this didn't fix the same problem on my Pavilion - I'm still searching?

 

Regards,

 

Rafe

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xanda Top Student
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We'd be grateful to get the same pointers but for our 2530p Elitebook (we too have stepped back from Win 10 to Win 7)

 

1st device

HW ID:
BTHENUM\{00001115-0000-1000-8000-00805f9b34fb}_VID&0001000f_PID&1200
BTHENUM\{00001115-0000-1000-8000-00805f9b34fb}_LOCALMFG&000f

CMP IP:
BTHENUM\{00001115-0000-1000-8000-00805f9b34fb}

 

2nd device:

HW ID:
BTHENUM\{00001116-0000-1000-8000-00805f9b34fb}_VID&0001000f_PID&1200
BTHENUM\{00001116-0000-1000-8000-00805f9b34fb}_LOCALMFG&000f

CMP ID:
BTHENUM\{00001116-0000-1000-8000-00805f9b34fb}

 

We currently sp52717 installed.

 

Thanks.

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alberhasky Student
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Freaking awesome!!! thank you so much for your solution... it worked flawlessly

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