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HP Recommended
Microsoft Windows 10 (64-bit)

Hello,

 

I cleaned installed windows 10 on a new 15-eg0xxx laptop. However, the system is completely unusable without any of the drivers working from the downloads section of the website. 

the following drivers do not work:

 

WLAN network controller 

Bluetooth controller 

Graphics drivers 

I was able to get the mouse to work after several hours, but that’s not the main issue. I was also able to get the pci communications controller to install but that still doesn’t let me install the previous drivers. Is there a clear list of installing drivers for this? Otherwise I will be returning this useless and bloated laptop. 

sincerely,

Javier 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

Here are the links to the Wi-Fi and Bluetooth drivers you need for the Mediatek wifi6 card...

 

Wi-Fi:

 

https://ftp.hp.com/pub/softpaq/sp128501-129000/sp128710.exe

 

BT:

 

https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131780.exe 

 

PCI\VEN_10EC&DEV_522A:

 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111336.exe 

 

The specs for your notebook indicate that it has the Intel® Iris® Xᵉ Graphics adapter.

 

HP Pavilion Laptop 15-eg0025nr Product Specifications | HP® Customer Support

 

This should be the driver you need for that model GPU:

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135980.exe 

 

You were on the right support page.

 

The problem is HP is missing all but the graphics and Bluetooth drivers you were looking for.

 

I recommend that you install the HP support assistant software which is supposed to automatically find the drivers needed for your notebook and you can install them that way.

 

HP Support Assistant | HP® Support

 

You can uninstall it after it does its thing if you don't want unnecessary software installed on your PC.

 

Windows Update will probably install updated drivers too.

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

Please post the hardware ID for the Network Controller listed in the device manager so I can figure out what driver you need for it.

 

That way at least you will be able to connect to the internet.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

What is the product number of your 15-eg0xxx notebook?

 

Use this guide to find that information...

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

HP Recommended

Hello,

 

These are the hardware ids for the components I can't install.

 

Network Controller IDs

PCI\VEN_14C3&DEV_7961&SUBSYS_46821A3B&REV_00
PCI\VEN_14C3&DEV_7961&SUBSYS_46821A3B
PCI\VEN_14C3&DEV_7961&CC_028000
PCI\VEN_14C3&DEV_7961&CC_0280


Bluetooth Controller IDs

USB\VID_13D3&PID_3567&REV_0100&MI_00
USB\VID_13D3&PID_3567&MI_00


Missing PCI Drivers

PCI\VEN_10EC&DEV_522A&SUBSYS_87CB103C&REV_01
PCI\VEN_10EC&DEV_522A&SUBSYS_87CB103C
PCI\VEN_10EC&DEV_522A&CC_FF0000
PCI\VEN_10EC&DEV_522A&CC_FF00

 

 

Also, the model and product numbers are

 

15-eg0025nr

4X57IUA#ABA

 

respectively. This is, however, what pops up when I search for the drivers using the serial number. 

 

HP Pavilion Laptop PC 15-eg0000 (9WF74AV)

 

Thank you,

Javic

HP Recommended

You're very welcome.

 

Here are the links to the Wi-Fi and Bluetooth drivers you need for the Mediatek wifi6 card...

 

Wi-Fi:

 

https://ftp.hp.com/pub/softpaq/sp128501-129000/sp128710.exe

 

BT:

 

https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131780.exe 

 

PCI\VEN_10EC&DEV_522A:

 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111336.exe 

 

The specs for your notebook indicate that it has the Intel® Iris® Xᵉ Graphics adapter.

 

HP Pavilion Laptop 15-eg0025nr Product Specifications | HP® Customer Support

 

This should be the driver you need for that model GPU:

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135980.exe 

 

You were on the right support page.

 

The problem is HP is missing all but the graphics and Bluetooth drivers you were looking for.

 

I recommend that you install the HP support assistant software which is supposed to automatically find the drivers needed for your notebook and you can install them that way.

 

HP Support Assistant | HP® Support

 

You can uninstall it after it does its thing if you don't want unnecessary software installed on your PC.

 

Windows Update will probably install updated drivers too.

HP Recommended

Thank you. Installing the network drivers did the trick. Windows took care of the rest once it had access to the internet. 

 

Sincerely,

Javic

HP Recommended

Anytime. 

 

Glad to have been of assistance. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.