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05-06-2020 01:11 PM - edited 05-06-2020 01:12 PM
My HP Envy 5530 disconnected itself from Wifi and ive struggled to get it back. I can connect with basic functions of wireless printing but I cant reinatall the driver and so have lost all the useful wireless function like scanning etc.
The issues started with i carried out a standard windows 10 update on my HP laptop - prior to this update everything worked fine (full wireless functionality). After the update I couldn't wirelessly link my Envy 5530 over my home network.
I tried uninstalling the printer driver and reinstalling but when I download the driver from the HP web site, it fails to install at the 'installing network printer' page / stage.
The laptip and printer as see one another and I have managed to reconnect and have basic wireless printing, but I can't reinstall the full driver and so have lost all the useful functionality of the printer - scanning wirelessly etc.
I've tried installing the latest updated for Windows 10 - no solution.
I've tried uninstalling the printer driver and reinatalling but this process fails as it cannot 'find the printer.
I've tried running HP printer / scan doctor but as the laptop can't 'find' the printer I've have no joy.
Help - I just want the full driver reinstalled so I have full wireless functionality. It's NOT my network as I can print wirelessly from the laptop to the printer.
05-13-2020 01:43 AM
Welcome to the HP Support Community. I'd be happy to assist you.
I understand you need to install the printer drivers on the PC. Let us try these steps:
- Make sure the printer and the PC are connected to the same wireless network.
- This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Clean reinstallation of Pre-installed HP drivers
- In Windows, search for and open Programs and features
- Select your HP Printer
- Select Uninstall
- In Windows, search for and open Devices and printers
- In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
- Open up the run command with the “Windows key + R” key combo.
- Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
- Click on the “Drivers” tab
- Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
- Select Ok
- Select Apply and Ok on the Print Server Properties windows
- Close Devices and Printers, restart the computer.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Try printing and scanning.
Hope this helps! Keep me posted.
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I am an HP Employee
05-13-2020 02:09 AM - edited 05-13-2020 02:33 AM
thanks for the reply.
The network is not a problem as I’ve recently installed the printer driver on my son’s laptop with no issues and the printer is 'visible' on my laptop when I try and install the driver.
On my laptop I can’t remove the current driver I have installed (HP ENVY 5530 series Basic Device Driver). This was the driver a previous HP support tech told me to install when I first couldn’t get the printer to work. When I try to uninstall this basic driver I get error code 5 saying I’m not the administrator (it’s my own home laptop so I’m now sure why I’d get this message):
”call to driver package uninstall returned error 5 for package”
”a caller of driver package install must be a member of the administrator group to install a driver package”
I tried to follow instruction found on line to log in as administrator and delete the driver that way but I still get the error.
I followed the rest of your instruction (deleting the drivers / printer packages via the printui.exe command, restarting the laptop, doownloading the driver etc) but I still end up with the "unsuccessful network installation" message.
05-13-2020 03:24 AM
In that case, use the HP Smart app to print and scan from your Win PC
Click here to download and know more about the app.
Alternatively, install the printer using the IP address.
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing.
Let me know how this goes.
I am an HP Employee