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Riderboy48
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Message 1 of 6
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Missing Network Driver/Adapter.

HP Recommended
Envy x360 Convertible 15m-bq0xx
Microsoft Windows 10 (64-bit)

Hello, so long story short I've had this laptop a few years and about a year ago it started to get so slow it was practically useless and I went out and bought another laptop. I recently decided to try to fix this one because I wanted files off of it so I did a windows reset that saved my files. When windows was finished reinstalling the computer worked amazingly except I had no way to connect to my wifi anymore. I kept getting a "missing network driver" message. I went to HP website and entered the social and found the correct drivers to a USB and (I think) correctly installed them. Then I connected my phone to use as a tether and went to HP's website, had it detected, downloaded those drivers, the rest of the updates from the past year and still absolutely nothing. And since the tethered updates it now won't recognize my phone as a network service at all, not even bluetooth. So to recap I've tried:

Reinstalling windows

Manual instillation of drivers from HP

Automatic instillation of drivers from HP

Windows updates

CMD netcfg -d

Going into services manager and turning things on

System scans (quick and extensive) that showed no issues

Ensured it wasn't in airplane mode

I've never had a VPN on this either

All show nothing. When I go into the device manage I don't even see an adapter in the network tools. I have tried like 18 hours total to fix this and I'm at a complete loss. I don't want to just toss it because otherwise it's a great working computer. This all happened after the first time I did a data safe windows reset. Please anyone have any ideas at all?

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Lil_Boy_Blue
Level 12
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Message 2 of 6
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HP Recommended

Hi

Eth IPv4.pngNetwork PolyGlot.png

 

ReCap  --   SHOW HIDDEN DEVICES

 

Search for adapters etc....

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers
PAUSE
msinfo32
PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

 

That will potentially generate screenfuls of info.  Post as much as you see fit?

 

ALSO there is a Wi-Fi button driver sometimes needed for F12.

 

 

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Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 3 of 6
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HP Recommended

Hi

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-bq000-x360-convertible-pc/15551149

is a generic page for your range of PC.

 

HP Wireless Button Driver (Windows 10 v1803)

2.1.4.1 Rev.A 0.6 MB Jul 4, 2018 Download

 

Intel Bluetooth Driver Legacy
20.20.0.5 Rev.B 26.1 MB Dec 25, 2017 Download
Realtek RTL8xxx Wireless LAN Drivers
2023.66.1104.2017 Rev.A 47.7 MB Jan 15,2018 Download
Realtek RTL8xxx Bluetooth Driver
1.7.1021.3000 Rev.S 2.3MB Dec 6, 2019 Download
Realtek RTL8xxx Wireless LAN Drivers
2024.0.8.107/2024.0.4.108 Rev.S 14.4 MB Jun 5,2019 Download

 

 

 

 

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Riderboy48
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Message 4 of 6
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HP Recommended

Hello, installing those drives unfortunately did not work

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Riderboy48
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Message 5 of 6
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HP Recommended

Hi so I tried installing the drivers one more time and no luck, show hidden devices on device manager did not show any new devices. Attached are the screen shots I got from your help. I blacked out anything that was an address or name.Thanks for your time and help!IMG_1407.jpgIMG_1409.jpgIMG_1410.jpgIMG_1411.jpgIMG_1412.jpgIMG_1413.jpgIMG_1414.jpgIMG_1415.jpgIMG_1416.jpgIMG_1417.jpg

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Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 6 of 6
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HP Recommended

Hi

http://partsurfer.hp.com/search.aspx  says a --  901229-855 Intel Dual Band Wireless-AC 7265NV 802.11ac 2x2 WiFi + Bluetooth 4.0 combination WLAN adapter (Most of World)  should be present.

 

It seems to have failed and want replacing.

https://support.hp.com/gb-en/product/hp-envy-15-bq000-x360-convertible-pc/15551149/model/16748363/ma...

http://h10032.www1.hp.com/ctg/Manual/c06172053                    Page    47

 

http://partsurfer.hp.com/ShowCart.aspx

 

or just internet search for a replacement.

 

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