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HP Recommended
HP 2000-428DX Notebook PC
Microsoft Windows 10 (32-bit)

I installed Windows 10 32 bit on my HP 2000-428DX Notebook PC that was previously running Windows 7. Everything was working fine until I installed a Windows update and now I can no longer get a list of available Wi-Fi networks. I can only get internet through cable connection. I tried updating the drivers through device manager (including the hidden devices), but the drivers are missing. I went to the HP site to lookup the drivers, but I am taken to an error page or I'm told that my laptop is no longer supported. I have also tried searching for the drivers elsewhere, but I don't know which ones to download. Please help me find the correct drivers to download so that I may move my laptop to a more comfortable place away from my fridge.

 

Thank you!

 

p.s. the physical wi-fi button on my laptop is on. When I try to turn on the Wi-Fi through the Windows 10 menu, it does not work (I can see that I pressed it, but it does not turn blue as does the location button)

2 REPLIES 2
HP Recommended

Hello @olduckling123 

 

Sorry to hear that you are having problems ... 

 

Use windows recovery to go back to a restore point that worked. I would not invest any more time in this issue.

 

 

Please report your results

 

best regards

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HP Recommended

Hi, @olduckling123 

 

According to the parts list for your notebook, it comes with a RALINK RT5390 wifi adapter.

 

HP PartSurfer

 

Sooner or later, what happened to you is normal on the newer builds of Windows 10 and the Ralink model Wi-Fi adapters.

 

Unfortunately, there is no solution to the problem that I know of other than to try the system restore method that Ub6424 recommended, or purchase a dual band USB Wi-Fi adapter that has driver support for W10.

 

Or you can go back and reinstall Windows 7.

 

Your notebook has a BIOS whitelist which prevents the installation of any other model internal Wi-Fi card from working, or I would have recommended that option.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.