• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-20-2019 02:00 PM

HP Recommended
Product: HP 2000-329WM Notebook PC
Operating System: Microsoft Windows 7 (32-bit)

Recently reinstalled windows 7 32bit to my laptop. I am currently unable to access my internet using both ethernet and wifi. I check my device manager and my ethernet controller has a yellow symbol next to it. I been searching around and havent been able to find the right driver for this. 

1 REPLY 1

‎04-20-2019 02:03 PM - edited ‎04-20-2019 02:06 PM

HP Recommended

Hi:

 

You need this driver...

 

This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp52001-52500/sp52421.exe

 

The parts list for your notebook indicates that it comes with a Ralink wifi card, so you would need this driver for that device.

 

But there should be a device labeled as a Network Controller as well if the wifi card is missing a driver...

 

This package contains the driver installation package for the Ralink Wireless LAN Controllers in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp56501-57000/sp56942.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.