Missing network adapters

[Jinx1]

My network adapters are missing. Help.  My laptop model is Hp 655

[Lil_Boy_Blue]

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

[Jinx1]

Hello, the OS name is Microsoft Windows 10. The model is HP 655 Notebook PC. The SKU is H5L29EA#BH5. The system name is DESKTOP-H6C0V8Q.

[Lil_Boy_Blue]

Hi

http://partsurfer.hp.com/Search.aspx?searchText=H5L29EA

Wireless Interface

655795-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 combination adapter (Maryann)

657325-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 combination adapter

670691-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC

675794-001 Atheros AR9485 802.11b/g/n 1x1 WiFi adapter

690019-001 Atheros AR9565 802.11b/g/n 1x1 WiFi + Bluetooth 4.0 combination adapter

690020-001 Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter

691415-001 Ralink RT5390R 802.11bgn 1x1 Wi-Fi adapter

Any idea what / which Network Adapter you have?

So it came with Linux or Microsoft OS?

• Genuine Windows 7 Starter Edition 32
• Genuine Windows 7 Professional Edition 64
• Genuine Windows 7 Home Premium Edition 64
• Genuine Windows 7 Home Basic Edition 64
• SUSE Linux Enterprise Desktop 11
• FreeDOS

So if you can give more details it may help.

If you can run a command line like this...

C:\>netsh wlan show interfaces

There is 1 interface on the system:

Name : WiFi
Description : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter

that may help.

[Jinx1]

Hello, am not sure of the type of network adapter for the PC. I have run the command and the reply is " There is no wireless interface on the system."

[Lil_Boy_Blue]

So the existing one may have failed.

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

Post any info please.