Missing network wifi connectivity

[dsweed]

Hello

I own an hp spectre x360 (Model 13-4102dx). Recently I upgraded my ssd hard drive, and migrated the OS successfully. I don't seem to have network compatibility though. The laptop doesn't recognize any wifi networks. This brought me to the assumption that I need to uninstall the driver I had (intel(r) - I don't remember the exact number). And instead, I downloaded the following driver - sp99225. The component tests from the BIOS run successfully as well (wireless).

I would be glad to get more help, maybe I downloaded the wrong driver? I didnt find in HP's website the exact driver that suites my model, but rather download a one that was specified for other 13'' models.. 

[Paul_Tikkanen]

Hi:

The parts list for your notebook indicates that it comes with an Intel 7265 AC wifi adapter.

The only suggestion I can offer would be to download and install the latest Wifi driver for that model adapter directly from Intel.

The 2nd file down on the left side of the page is for 64 bit.

Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

It should install driver version 19.51.38.2.

[dsweed]

Unfortunately, it didn't work (and also tried to download the 32bit version) - on both cases, I get the message '' software could not be installed on your system '' 😞

[Paul_Tikkanen]

Interesting.

Try this HP driver instead...

https://ftp.hp.com/pub/softpaq/sp114001-114500/sp114211.exe

Or this older version...

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96951.exe 

[dsweed]

The first one installed the driver, but didn't solve the issue (can't see any wireless networks). I ran a symptom test and it said 'check that uefi rom is enabled'. Do you happen to know where and how can I do this? (I already enabled network adapter boot in BIOS) 

[Paul_Tikkanen]

Hi:

Go to the system information app in the windows administrative tools section or just search 'system information.

If UEFI is enabled, you will see a setting like my screenshot.  BIOS Mode = UEFI.

if it indicates Legacy, then you will need to reinstall W10 in EFI mode by booting your W10 installer from the EFI boot source.

[dsweed]

I have 'BIOS Mode: UEFI'..

Maybe my boot order matters here? Currently it's :

>OS boot manager

USB CD/DVD ROM drive

USB network adapter

Diskette Keyboard... 

[Paul_Tikkanen · Accepted solution]

Unfortunately, I have no idea what the problem could be.

All you did was install a different SSD and cloned the old drive's configuration to it.

That should have had no effect on the Wi-Fi card not working.

Other than clean installing W10 on the new SSD and see if that makes any difference, I don't have any other ideas for you to try.