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- Mobile Network SIM option disappeared, cannot see device

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06-13-2021 01:20 AM
I have relatively new HP elitebook 1040 G7 and have enjoyed using SIM card reader to get mobile 4G internet wherever i am. Following a windows update last week (although it may be unrelated) i noticed that the Mobile network option in the notification area has disappeared.
I am not a technical expert but have tried the following thus far:
- - gone to control panel >network and internet> network and sharing centre> (cannot see anything relating to mobile network at this point) > change adapter settings (again... nothing)
i have also gone to device manager to update the driver but cannot see the relevant device listed... although tobe fair not 100% on the name of the device i'm looing for.
I am not sure if the issue is harware failure or windows 10 update software incompatability... but either way it is not working and a great inconvenience, especially as i have only had the machine 6 months.
Solved! Go to Solution.