Months of network connectivity issues.

[madirochelle7]

My laptop has been losing connectivity with every wifi network for months now and I am at my wits end.  It will be working fine and connected to a wifi network, and then suddenly it will show 'connected, no internet' and then show the no wifi symbol. .  I have to manually disconnect from the network and re connect.  This happens every 20 minutes.  I have manually updated drivers, checked for new drivers, reset my network setting, deleted my cache, and forgotten the networks and reconnected all repeatedly over the last few months.  I have not been able to find any solution to this.  Please, any advice or help is greatly appreciated. 

[Kuroi_Kenshi]

Hi @madirochelle7,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP Pavilion 15-eg3000 is experiencing intermittent Wi-Fi connectivity issues. These problems can be quite frustrating, but below are detailed steps to help you resolve this issue.

Update Wi-Fi Driver:

• Ensure you have the latest Wi-Fi driver installed. Visit the HP Support website and download the latest driver specific to your laptop model.

Power Management Settings:

• Sometimes Wi-Fi issues are caused by power management settings in Windows.
• Go to Device Manager > Network Adapters.
• Right-click on your Wi-Fi adapter and select Properties.
• Go to the Power Management tab.
• Uncheck the option Allow the computer to turn off this device to save power.

Adjust Advanced Power Settings:

• Go to Control Panel > Power Options.
• Select Change plan settings next to your selected power plan.
• Click Change advanced power settings.
• Find Wireless Adapter Settings and set to Maximum Performance.

Reset TCP/IP Stack:

• Open Command Prompt as an administrator.
• Type the following commands and press Enter after each one:
  netsh int ip reset
  netsh winsock reset
  ipconfig /flushdns
• Restart your computer.

Change DNS Settings:

• Sometimes changing the DNS settings can improve network stability.
• Go to Control Panel > Network and Sharing Center > Change adapter settings.
• Right-click on your Wi-Fi connection and select Properties.
• Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
• Use the following DNS server addresses:
  Preferred DNS server: 8.8.8.8
  Alternate DNS server: 8.8.4.4
• Click OK and restart your computer.

Check Router Settings:

• Ensure that the router firmware is up to date.
• Restart your router.
• Consider changing the Wi-Fi channel to reduce interference.

Network Troubleshooter:

• Run the built-in Windows network troubleshooter.
• Go to Settings > Update & Security > Troubleshoot.
• Select Internet Connections and run the troubleshooter.

Reinstall Network Adapter:

• Go to Device Manager > Network Adapters.
• Right-click on your Wi-Fi adapter and select Uninstall device.
• Restart your computer and let Windows reinstall the network adapter.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @madirochelle7,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP Pavilion 15-eg3000 is experiencing intermittent Wi-Fi connectivity issues. These problems can be quite frustrating, but below are detailed steps to help you resolve this issue.

Update Wi-Fi Driver:

• Ensure you have the latest Wi-Fi driver installed. Visit the HP Support website and download the latest driver specific to your laptop model.

Power Management Settings:

• Sometimes Wi-Fi issues are caused by power management settings in Windows.
• Go to Device Manager > Network Adapters.
• Right-click on your Wi-Fi adapter and select Properties.
• Go to the Power Management tab.
• Uncheck the option Allow the computer to turn off this device to save power.

Reset TCP/IP Stack:

• Open Command Prompt as an administrator.
• Type the following commands and press Enter after each one:
  netsh int ip reset 
  netsh winsock reset 
  ipconfig /flushdns
• Restart your computer.

Change DNS Settings:

• Sometimes changing the DNS settings can improve network stability.
• Go to Control Panel > Network and Sharing Center > Change adapter settings.
• Right-click on your Wi-Fi connection and select Properties.
• Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
• Use the following DNS server addresses:
  Preferred DNS server: 8.8.8.8 
  Alternate DNS server: 8.8.4.4
• Click OK and restart your computer.

Check Router Settings:

• Ensure that the router firmware is up to date.
• Restart your router.
• Consider changing the Wi-Fi channel to reduce interference.

Network Troubleshooter:

• Run the built-in Windows network troubleshooter.
• Go to Settings > Update & Security > Troubleshoot.
• Select Internet Connections and run the troubleshooter.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[madirochelle7]

Hi there.  I have done all of this, and this continues to happen on every wifi network I connect to.  The only fix from the below I have not completed is adjusting Power Management settings, because my computer does not have a 'power management' tab in wifi adapter properties. 

[Garp_senchau]

@madirochelle7, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Since you've already tried most of the fixes and the issue happens on all Wi-Fi networks, let's check if there's a hardware issue with the Wi-Fi card itself.

Please run the HP PC Hardware Diagnostics test:

Turn off your laptop.

Press the power button, and immediately start pressing the Esc key repeatedly until the Startup Menu appears.

Press F2 to open HP PC Hardware Diagnostics.

From the menu, select Component Tests > Network.

Run the Wireless Module Test.

This will check if there’s any problem with the Wi-Fi hardware.

Reference: HP PC Hardware Diagnostics | HP® Support

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,